East Kent Hospitals University NHS Foundation Trust
We are looking for a Cancer Care Line Coordinator to join our busy team at the Kent and Canterbury Hospital. This role involves working as part of a dynamic team within the Cancer Care group.
We are a hard-working, friendly, and flexible team, meeting ever-changing demands and require someone of a similar nature. The successful candidate will be hard-working and able to use initiative.
In return, we can offer full training and will actively help support career progression if desired.
Main duties of the job
Successful candidates will have the following skills & experience:
* Booking of appointments on Allscripts
* Triaging of calls
* Excellent communication skills
* Experienced administrator
* Great organizational skills with the ability to manage and prioritize your work effectively
* First-class communication skills with a professional and friendly manner
* High levels of attention to detail and accuracy
* Understanding of the sensitivity in the nature of work they're carrying out and dealing with patient matters in the strictest of confidence
* A flexible and friendly working approach
* An understanding of NHS targets
About us
We are one of the largest hospital trusts in England, with three acute hospitals and community sites serving a local population of around 700,000. We also provide specialist services for Kent and Medway.
We care about our patients and our people. We are focused on providing outstanding, safe patient care, and a positive working culture that benefits staff and patients alike. With our emphasis on staff training and development, a staff support scheme that's second to none, and a healthy package of benefits, it's easy to put down roots in East Kent Hospitals.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Qualifications and Training
* GCSE in Maths and English or Equivalent
* Good knowledge across a range of health or social care settings
Experience
* Excellent keyboard/PC skills including effective use of Microsoft Office
* Experience of working for and within a team
* Previous experience in customer service or reception
* Experience of dealing with non-routine and complex problem solving
* Ability to produce Excel spreadsheets or Word documents
* Experience of working with Allscripts, Sunrise, and other NHS systems
* Working knowledge of KOMS (cancer database)
* Experience of working within Cancer
* Relevant health or social care experience at Band 3 or equivalent
Skills
* Ability to prioritize workload and meet deadlines
* Ability to communicate with, coordinate, and liaise with a multidisciplinary team
* Ability to remain calm in a busy environment whilst working under pressure
* Able to make judgments involving facts or situations requiring some analysis
* Data entry, text processing, storage of data, numeracy, accuracy, and attention to detail
* Demonstrate flexibility to adapt to the needs of a changing service
* Triaging skills
* Knowledge and insight into treatments and cancer pathway
Personal/Professional Attributes
* Upholds and models trust values
* Capable of lateral thinking
* Flexible/adaptable
* Motivator
* To be an excellent role model
Other Requirements
* Able to travel in a timely manner between sites
* Shows empathy and sensitivity
* Friendly and approachable
* Able to work effectively as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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