Targus is globally renowned as the market leading provider of products for the mobile professional. Targus continues to set the standards of excellence in protection, craftsmanship, and functionality of carrying cases and computer accessories. Targus has 45 offices globally and direct distribution in over 145 countries. Regardless of your needs, we at Targus are devoted to providing only the best product for our clientele.
We are recruiting for a 12 Month Fixed Term Contract.
Position Purpose:
As Customer Logistics Coordinator (CLC) you will help manage the order-to-delivery (OTD) process within the Operations function. You will provide excellent customer service to both external and internal customers ensuring that all orders are processed, generated and delivered in line with customer and business requirements. You will interface between customers, sales and Targus’ Logistics Service Providers (LSP) and act as an advocate for your accounts to ensure you maximise fulfilment of customer orders to expected timelines and maximise revenue for Targus. Attention to detail, working at pace, continuous improvement and best practice are all essential criteria for being successful in this role.
Position Context:
Member of Customer Logistics Team within the Operations department.
Responsible for a specific region(s) and customers within that/those region(s).
Work with colleagues to provide cover and a consistent and standardized level of services across accounts and regions.
Responsibilities and Accountability:
* Manage the OTD process for a number of customer/countries to meet required timelines
* Ensure all orders are processed, generated and delivered within the expected timeframes to meet the customer and business expectations
* Serve as the operational point of contact for a group or customers/countries within EMEA providing excellent customer service (including pre and post-sales support) via email or telephone
* Provide excellent communication to customers and sales managers regarding any shortages to orders or any logistic failures resulting in an impact to customer service or sales revenue
* Work collaboratively with the ATP/Customer Planner to maximize case fill rate
* Work with Logistics Service Providers (LSP) to ensure orders are picked packed and delivered to meet customer and business expectations and maximize On-Time in Full (OTIF)
* Challenge the LSP to ensure excellent service, communication and improvement in ways of working
* Maximize understanding and use of ERP system to deliver improvements to OTD process
* Manage any returns requests (RMA) from customers, verifying that the return meets the agreed criteria and advising the LSP and credit control teams of pending returns.
* Process all warranty orders and be the daily point of contact for Targus’ external consumer care provider.
* Manage any warranty escalations from the consumer care team to ensure prompt resolution of issues to the end customer
* Resolve queries raised by customers, sales manager or credit control using internal database and LSP NCR System
* Provide absence cover for other members of the team
Know How:
Experience (industry, role type, management)
* Fluent English speaker
* Additional European Language preferably French, German or Spanish is desirable although not essential
* Educated to at least A-level, degree or equivalent
* Strong Customer Service Orientation
* Excellent communication skills (written and verbal)
* Strong interpersonal & collaboration skills
* Ability to work under time pressure and meet deadlines
* Intermediate/Advanced Excel, Word and PowerPoint
* Problem solving can-do mindset
* Order Processing/Customer Service experience performing order to delivery/order to cash process
* Experience of dealing with Logistics Service Providers (LSP)
* Independent, resilient and self-managing.
* Highly organized, motivated and determined individual
* Works accurately with an eye for detail
* 2-3 years’ experience in a similar role
Desired skills, knowledge and experience:
* Educated to degree level or equivalent.
* Experience of international export procedures, including understanding the preparation and need for specific customs documentation, such as Bills of Lading, CMRs, Airwaybills, Certificates of Origin & Certificates of Conformity would be advantageous.
* Previous experience working with EMEA regions/markets.
* Enthusiastic and persuasive with strong influencing skills at all levels.
* Strong analytical and reasoning skills.
At Targus we are an equal opportunity workplace. We value diversity in our workplace and believe it is pivotal in our pursuit. We encourage anyone with the talent to succeed in our available opportunities to apply.
We have an Agile Working Policy, which will allow you the possibility to choose working hours, respecting core hours.
Please note that if you do not hear from us within 3 weeks of applying for the role, please assume that you have been unsuccessful on this occasion and we wish you all the best!
Please answer the questions with honesty and integrity.