Job Role: Service Manager - IT Managed Services
Position: Service Manager
Location: Northwest / Lancashire (Hybrid: 3 days in-office, 2 days remote)
Salary: £45,000 per annum + benefits
Are you ready to lead and inspire in the world of IT Managed Services? We're searching for a passionate IT Service Manager to spearhead our Managed Service support desk. This is a role for a dynamic individual who thrives on delivering excellence and building strong customer relationships.
About the Role
As a Service Manager, you will lead our 1st, 2nd, and 3rd line support teams, ensuring they deliver world-class service to our customers. This is a pivotal role in driving operational efficiency, resolving technical challenges seamlessly, and continuously improving our service delivery processes.
You will work collaboratively with cross-functional teams, using data-driven insights to enhance service quality and uphold our commitment to customer satisfaction.
Key Responsibilities
* Team Leadership: Manage and inspire a high-performing IT support team, fostering growth and collaboration.
* Service Excellence: Ensure SLAs are consistently exceeded, delivering exceptional customer experiences.
* Process Innovation: Drive continuous improvements in service processes using the latest tools and methodologies.
* Client Engagement: Build lasting relationships with customers, supporting smooth on-boarding and hosting Quarterly Business Reviews (QBRs).
* Incident & Chan...