Job summary Band 8a Artificial Intelligence Programme/ Service Manager 2 years fixed contract The University Hospitals of North Midlands NHS Trust is seeking a highly motivated and experienced Programme Manager to lead our AI Team. The successful candidate will be responsible for overseeing the planning, execution, and delivery of AI projects within the Trust. This role requires a strategic thinker with exceptional leadership and project management skills, as well as an understanding of AI technologies and their applications in the healthcare sector. Main duties of the job Lead and manage the AI Team to ensure successful project delivery, by setting clear goals and providing direction. Develop and maintain detailed project plans, schedules, and budgets, ensuring all milestones are met. Coordinate with cross-functional teams, including IT, clinical staff, and external partners, to ensure alignment and collaboration. Monitor project progress and performance, identifying and mitigating risks through proactive problem-solving and regular status reviews. Ensure compliance with all relevant regulations and standards, including data protection laws and healthcare guidelines. Foster a culture of innovation and continuous improvement within the team, encouraging the adoption of new technologies and methodologies. Communicate project status and updates to stakeholders and senior management, providing clear and concise reports and presentations. About us University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales. All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust. At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve. Date posted 01 April 2025 Pay scheme Agenda for change Band Band 8a Salary £53,755 to £60,504 a year per annum Contract Fixed term Duration 2 years Working pattern Full-time Reference number 205-7080860 Job locations Royal Stoke Hospital Newcastle Road stoke on Trent ST4 6QG Job description Job responsibilities Using agreed project management methodology to define, document and execute projects, actively leading in all stages of the project. Creating project plans, tracking activity against project plans, assessing and managing all issues and risks, and producing regular reports to monitor project progress and be a key contributor of the progress reports for project boards/steering groups. To plan and manage multiple projects as delegated by the Head of Service Delivery. To ensure critical dependencies are fully identified during planning to ensure that other key projects are appraised. Managing multiple project phases and projects at any one time To formulate and design key plans on all elements of projects for delivery on time and within budget tolerances, ensuring a smooth transition to new systems, as applicable, and to liaise with other Divisions within Trust, managing expectations for projects. Required to work autonomously, but can seek advice when necessary Responsible for the direct line management and work allocation of AI Team members. Assessment of complex technical issues and risks judging the level at which escalation should be performed To work closely with Business Change team to identify benefits to be realised by the implementation of new systems and upgrades and to ensure that an evaluation process is in place to ensure that identified benefits and change are realised and reported Lead on the implementation of service proposals along with developing and implementing associated support models to enable effective on-going support. Proposes and develops policy and service changes for those projects managed, impacting across UHNM. Ability to work in a high pressured environment & work to deadlines, requiring high levels of concentration and able to cope with interruption. For further Narrative please refer to job description Job description Job responsibilities Using agreed project management methodology to define, document and execute projects, actively leading in all stages of the project. Creating project plans, tracking activity against project plans, assessing and managing all issues and risks, and producing regular reports to monitor project progress and be a key contributor of the progress reports for project boards/steering groups. To plan and manage multiple projects as delegated by the Head of Service Delivery. To ensure critical dependencies are fully identified during planning to ensure that other key projects are appraised. Managing multiple project phases and projects at any one time To formulate and design key plans on all elements of projects for delivery on time and within budget tolerances, ensuring a smooth transition to new systems, as applicable, and to liaise with other Divisions within Trust, managing expectations for projects. Required to work autonomously, but can seek advice when necessary Responsible for the direct line management and work allocation of AI Team members. Assessment of complex technical issues and risks judging the level at which escalation should be performed To work closely with Business Change team to identify benefits to be realised by the implementation of new systems and upgrades and to ensure that an evaluation process is in place to ensure that identified benefits and change are realised and reported Lead on the implementation of service proposals along with developing and implementing associated support models to enable effective on-going support. Proposes and develops policy and service changes for those projects managed, impacting across UHNM. Ability to work in a high pressured environment & work to deadlines, requiring high levels of concentration and able to cope with interruption. For further Narrative please refer to job description Person Specification Qualifications Essential oEducated to degree level. oPrince2 Project management qualification oProficient in the use of Microsoft office: Word, Excel, access and Power-point oProfessional training delivery qualification or equivalent experience of delivering and facilitating in challenging environments oPortfolio of certified/accredited professional development activity undertaken in relevant areas oExperience and/or qualifications in the specific area Organisational Desirable oEvidence of higher level study at Masters Level; Alternatively working knowledge and experience at an equivalent level Knowledge, Skills, Training and Experience Essential oAt least 3 years' experience as a Project Manager oExperience of managing AI projects ocollaborative working oProven planning and organising experience oPerformance management including monitoring of delivery to timescales oPractical experience of implementing complex IT infrastructure projects oExamples of leading multi- disciplinary team projects including senior clinical staff in the NHS oExperience of working across boundaries to develop networks with key ostakeholders oAbility to prioritise workload in response to service needs oAbility to work autonomously and be accountable for own actions oAbility to motivate and support others to achieve goals oAble to utilise initiative to solve problems and develop the service oAbility to work as part of the wider team oBroad experience of project work and managing projects in a complex multi system environment oThe ability to integrate theory and practice through the effective development and delivery of learning programmes and events which take full account of relevant learning methodologies, principles and paradigms oExperience of facilitating staff engagement interventions with groups of staff or teams oGood influencing and networking skills oExcellent written and communication skills oAbility to maintain confidentiality and deal with situations in a sensitive manner oAbility to follow complex instructions and make the complex simple oAbility to contribute directly to the production of strategy and policy documentation oAbility to develop medium and long term plans to meet service need and ensure sustainability oAbility to apply evaluative and reflective techniques to personal practice, events and activities oAbility to understand, interpret and critically analyse data and information oExperience of workforce planning oUnderstanding of broad NHS roles and responsibilities, structures and processes. oExcellent interpersonal and communication skills and an ability to work multi-disciplinary environments oHighly developed negotiating and influencing skills, overcoming barriers to understanding and acceptance, and reaching agreements oAbility to interpret and analyse complex facts or situations oEvidence of the management of complex technical and organisational issues oProficient use of MS Excel, Word, Outlook and MS Project oOrganisation of self & others oKnowledge of workforce re-design and/or service improvement methodology/tools. Desirable oExamples of facilitating oWorking understanding AI Personal Qualities Essential oPositive mindset in respect of supporting organisational change; learning, and continuous improvement. oEffective interpersonal and intrapersonal skills including high degree of self-awareness and self- regulation. oTakes responsibility and is accountable for delivering to agree objectives. oConsistently professional, collaborative, and compassionate in their approach oWorks with patients and people at the fore - operates to a customer service ethos. oActs to support and enable effective teamwork oDelivers work of consistent and predictable high quality, oThere is a frequent requirement for prolonged concentration when facilitating. oEmotional effort: the post holder will at times be exposed to distressing and emotional circumstances. oAbility to travel to and work across multiple sites. Person Specification Qualifications Essential oEducated to degree level. oPrince2 Project management qualification oProficient in the use of Microsoft office: Word, Excel, access and Power-point oProfessional training delivery qualification or equivalent experience of delivering and facilitating in challenging environments oPortfolio of certified/accredited professional development activity undertaken in relevant areas oExperience and/or qualifications in the specific area Organisational Desirable oEvidence of higher level study at Masters Level; Alternatively working knowledge and experience at an equivalent level Knowledge, Skills, Training and Experience Essential oAt least 3 years' experience as a Project Manager oExperience of managing AI projects ocollaborative working oProven planning and organising experience oPerformance management including monitoring of delivery to timescales oPractical experience of implementing complex IT infrastructure projects oExamples of leading multi- disciplinary team projects including senior clinical staff in the NHS oExperience of working across boundaries to develop networks with key ostakeholders oAbility to prioritise workload in response to service needs oAbility to work autonomously and be accountable for own actions oAbility to motivate and support others to achieve goals oAble to utilise initiative to solve problems and develop the service oAbility to work as part of the wider team oBroad experience of project work and managing projects in a complex multi system environment oThe ability to integrate theory and practice through the effective development and delivery of learning programmes and events which take full account of relevant learning methodologies, principles and paradigms oExperience of facilitating staff engagement interventions with groups of staff or teams oGood influencing and networking skills oExcellent written and communication skills oAbility to maintain confidentiality and deal with situations in a sensitive manner oAbility to follow complex instructions and make the complex simple oAbility to contribute directly to the production of strategy and policy documentation oAbility to develop medium and long term plans to meet service need and ensure sustainability oAbility to apply evaluative and reflective techniques to personal practice, events and activities oAbility to understand, interpret and critically analyse data and information oExperience of workforce planning oUnderstanding of broad NHS roles and responsibilities, structures and processes. oExcellent interpersonal and communication skills and an ability to work multi-disciplinary environments oHighly developed negotiating and influencing skills, overcoming barriers to understanding and acceptance, and reaching agreements oAbility to interpret and analyse complex facts or situations oEvidence of the management of complex technical and organisational issues oProficient use of MS Excel, Word, Outlook and MS Project oOrganisation of self & others oKnowledge of workforce re-design and/or service improvement methodology/tools. Desirable oExamples of facilitating oWorking understanding AI Personal Qualities Essential oPositive mindset in respect of supporting organisational change; learning, and continuous improvement. oEffective interpersonal and intrapersonal skills including high degree of self-awareness and self- regulation. oTakes responsibility and is accountable for delivering to agree objectives. oConsistently professional, collaborative, and compassionate in their approach oWorks with patients and people at the fore - operates to a customer service ethos. oActs to support and enable effective teamwork oDelivers work of consistent and predictable high quality, oThere is a frequent requirement for prolonged concentration when facilitating. oEmotional effort: the post holder will at times be exposed to distressing and emotional circumstances. oAbility to travel to and work across multiple sites. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospital of North Midlands NHS Trust Address Royal Stoke Hospital Newcastle Road stoke on Trent ST4 6QG Employer's website https://www.uhnm.nhs.uk (Opens in a new tab)