To manage the diary and appointments system, clinic lists and inform clinicians of their appointment arrivals. To ensure that staff have updated the appointment system. To co-ordinate and oversee room bookings and report any problems as appropriate. To type correspondence such as letters, reports using digital dictation when required. To maintain office filing systems and ensure information relating to service users is accessible to relevant staff, ensuring confidentiality at all times. To maintain a standard filing system ensuring that the filing of patient notes, correspondence, questionnaires etc. are kept up to date in line with record keeping policies. To open, close and archive and file patient files as appropriate in line with recording keeping policies. To book interpreters and translators for clients appointments and monitor confirmation of bookings and action as appropriate To ensure there is an adequate supply of all forms and adequate stationery supplies, letterheads, information leaflets, appointment cards etc. available for colleagues and service users.Receive and manage referrals into the service, and discharges To update patient information on files and on IT database systems, including Rio ensuring data quality is monitored and any concerns raised. To undertake general office duties including: photocopying, collating and binding of documents, filing, laminating faxing etc as required. To provide administrative support to service/team for presentations including setting up of equipment, providing handouts and refreshments as appropriate To ensure that office equipment is maintained and reported for repair as necessary and that the office, reception area and waiting room is kept clean and tidy at all times. As a service/team member to work flexibly in order that essential priority tasks are covered and dealt with. To use information technology for a range of purposes. To have excellent verbal, written and communication skills To induct new staff to reception, filing and administration systems To have the ability to remain calm and sensitive in difficult and stressful situations To undertake professional and personal development as agreed with line manager and participate in regular supervision and appraisal. To attend appropriate IT and administrative training courses. To attend staff, administration and team meetings. Adopt and implement agreed service developments in line with the Directorate and Trust objectives Responsible for own personal development To update patient demographic information