Job summary The post holder will be responsible for the day to day administrative support to the Ophthalmology Service and will undertake a range of administrative and clerical duties. The post holders will be required to work flexibly to ensure the needs of the service are met. Please refer to the attached Job Description. Main duties of the job Duties will include close liaison with patients/families/carers, ensuring all clinical correspondence is dealt with in a timely manner, as well as general office duties including, but not limited to cashing up clinics, managing the email inboxes, distribution of post, scanning and uploading information onto Meditech. About us Alder Hey has already earned our place as one of the world's leading children's hospitals, thanks to innovation and pioneering medical work. We treat 250,000 young patients a year and have a broad range of hospital and community services, serving the local population of children, as well as being a tertiary referral centre for children from across Merseyside, Cheshire and parts of Lancashire, Shropshire and North Wales. Every individual makes a valuable contribution and Alder Hey is proud of its long history of providing pioneering and innovative healthcare to children and young people. The post holder must adhere to Trust Policies and Procedures at all times. The Trust is committed to carefully screening all job applicants to ensure the safeguard of children and to an environment that promotes equality and embraces diversity. The trust operates a flexible working policy. As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit. The Trust is an equal opportunities employer and operates a no smoking policy. Please note this post may close the vacancy early when we have reached a maximum number of applications. Date posted 31 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rota/ per year Contract Permanent Working pattern Part-time Reference number 411-SUR-24-6692901 Job locations Alder Hey Eaton Road Liverpool L12 2AP Job description Job responsibilities Deal effectively and efficiently with any enquiries (telephone or face to face) from clinical and non-clinical staff within the Trust in a professional manner. Deal with routine telephone enquiries from parents/carers/general public in a professional, polite and confidential manner, referring to appropriate person/department regarding any enquiries outside of the post holders remit. Liaise with clinicians in a timely and professional manner in relation to patient queries. Attend and contribute to departmental meetings, team briefs etc. Ensure accurate and appropriate action is taken with regards to all clinical correspondence. Job description Job responsibilities Deal effectively and efficiently with any enquiries (telephone or face to face) from clinical and non-clinical staff within the Trust in a professional manner. Deal with routine telephone enquiries from parents/carers/general public in a professional, polite and confidential manner, referring to appropriate person/department regarding any enquiries outside of the post holders remit. Liaise with clinicians in a timely and professional manner in relation to patient queries. Attend and contribute to departmental meetings, team briefs etc. Ensure accurate and appropriate action is taken with regards to all clinical correspondence. Person Specification Essential Essential oAbility to demonstrate computer literacy and keyboard skills in order to input and retrieve data and produce standard documents. oAbility to demonstrate excellent customer service delivery. oObserve and adhere to all Trust policies and procedures. oAbility to demonstrate an understanding of the importance of confidentiality and the Data Protection Act. oExcellent communication skills, both verbal and non-verbal when dealing with patients/parents/carers and other internal and external agencies. oAbility to demonstrate how to organise own duties and prioritise tasks within agreed timescales oAbility to demonstrate initiative and self-motivation and a high commitment to quality and personal development oListen and act in a caring and professional manner towards patients/parents/carers, colleagues and the general public, especially when there are barriers to understanding. Adhering to the Respect at Work Policy oDemonstrates the Trust Values in everything they do Desirable oPrevious experience in a clerical healthcare oPrevious Customer Service and/or Patient Experience Person Specification Essential Essential oAbility to demonstrate computer literacy and keyboard skills in order to input and retrieve data and produce standard documents. oAbility to demonstrate excellent customer service delivery. oObserve and adhere to all Trust policies and procedures. oAbility to demonstrate an understanding of the importance of confidentiality and the Data Protection Act. oExcellent communication skills, both verbal and non-verbal when dealing with patients/parents/carers and other internal and external agencies. oAbility to demonstrate how to organise own duties and prioritise tasks within agreed timescales oAbility to demonstrate initiative and self-motivation and a high commitment to quality and personal development oListen and act in a caring and professional manner towards patients/parents/carers, colleagues and the general public, especially when there are barriers to understanding. Adhering to the Respect at Work Policy oDemonstrates the Trust Values in everything they do Desirable oPrevious experience in a clerical healthcare oPrevious Customer Service and/or Patient Experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Alder Hey Children's NHS Foundation Trust Address Alder Hey Eaton Road Liverpool L12 2AP Employer's website https://alderhey.nhs.uk/ (Opens in a new tab)