Description
Working as a Junior Application Support Analyst, you will support internal end users for critical software applications across the Enva Group.
You will manage and support applications throughout their lifecycle, ensuring the highest standards of service to the business and its customers through partnering with the wider business and effectively managing suppliers.
This role will assist with the implementation, configuration and ongoing support of existing, new or changed applications, ensuring they are used effectively.
Key Responsibilities
* Triage and manage support ticket queues.
* Troubleshoot remotely and analyse issues with software applications.
* Liaising with Team members, 3rd parties and suppliers for incident management.
* Provide regular communication to customers concerning the status of incidents, escalating tickets where appropriate according to KPIs.
* Contribute towards the creation, review and update of support documentation.
Skills, Knowledge and Expertise
* At least 1 years’ experience providing technical support on business-critical applications in a demanding environment.
* Have the ability to select the appropriate communication method for the task.
* Knowledge of ITIL and service management methodologies. In particular, Incident Management & Problem Management.
* Experience in Remote Assistance/Support.
* Strong written and verbal skills.
* Strong troubleshooting and problem-solving skills and the ability to document processes and procedures in a clear, concise and logical manner.
* Be a clear, logical thinker with the ability to challenge the status-quo and think laterally.
Why Work For Enva?
Enva is committed to providing more than just jobs, we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share. For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential.
Examples of Company Benefits:
* A competitive salary in a growing company committed to our people.
* A competitive holiday allowance.
* Company pension scheme.
* Enhanced family friendly policies.
* Employee Assistance Program
* Lifestyle & Leisure Discounts: Discounts for gym, leisure, cinema, shopping and many more…
* Employee Life Insurance.
* Bike2Work scheme.
* Free on-site parking.
Enva is a leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. We operate across 4 core waste streams: Hazardous Materials, Non-Hazardous Materials, Hydrocarbons and General Waste Recycling.
With sustainability at the forefront of our proposition, we recover a broad range of waste materials for re-use in manufacturing and energy conversion. At Enva, we are committed to recycling and resource recovery; it forms the basis of our business strategy and our values.
We support the life cycle of waste products to provide either a second life, such as the production of energy or, in many cases, closed-loop recycling solutions. Our dedication to developing new and innovative products and solutions and extending the life cycle of the world’s resources is driving our business forward.