Client:
Entain
Location:
Romford, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
de7d99d2e040
Job Views:
3
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
Are you passionate about sports and delivering excellent customer service? Join Entain as a Retail Customer Service Manager in our Ladbrokes & Coral betting shops. You'll be part of a dynamic team, providing top-tier service and maintaining high standards daily.
Your responsibilities include:
* Delivering outstanding customer service
* Promoting safer gambling
* Taking bets on various sports and events
* Processing transactions and handling cash
* Demonstrating products and betting terminals
* Resolving customer complaints empathetically
* Achieving targets and maintaining shop standards
* Opening and closing the shop as a key holder
Working patterns: Availability Monday to Friday 5pm - 10pm, and Saturday/Sunday 8am - 10pm, including weekends and bank holidays. Rota varies weekly, averaging 17 hours, with shifts including long opening/closing and shorter evening shifts.
Entain values work-life balance and provides rota schedules at least four weeks in advance.
Qualifications:
* Must be 18 or over
* Passion for customer service
* Effective communication and relationship-building skills
* Self-motivated and proactive
* Ability to work independently and in teams
* Calmness in challenging situations
What we offer:
* Overtime opportunities
* Pension and ShareSave schemes
* Retail discounts via Entain Deals
* Healthcare and wellbeing support
* Development opportunities
We celebrate diversity and are committed to an inclusive environment. If you need adjustments during recruitment, contact us. Please apply via the 'Apply now' button. For more information on work permits, visit our Blog.
Created on 26/04/2025 by TN United Kingdom
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