Job Type: Permanent
Hours: Full-time
Salary: £26,520 + Monthly Bonus Scheme
Location: North Carlisle (initially office-based, hybrid after probation)
NXT Recruitment is proud to be supporting a successful and growing business based in north Carlisle in their search for a credit controller. This newly created position is a result of continued business growth and offers a great opportunity to join a well-established finance team.
The successful candidate will take ownership of their own ledger and play a key role in supporting the company’s ongoing success. This is an office-based role during the initial probation period (3 months), after which hybrid working will be considered, with a minimum of 2 days per week in the office. Due to the location, candidates are ideally expected to have their own transport.
The role would suit someone with strong credit control experience, a proactive and organised approach, and excellent communication skills. Knowledge of SAP Business One is desirable but not essential.
Responsibilities
* Manage your own customer ledger, consisting of 750–1000 accounts.
* Prioritise workload effectively to contact customers, recover outstanding payments, and meet monthly cash collection targets.
* Accurately allocate all forms of incoming payments to the appropriate customer accounts.
* Communicate confidently with internal departments and branches nationwide.
* Respond to incoming calls from customers, resolving or redirecting queries as needed.
* Liaise with sales and branch teams to address invoice discrepancies and process credit notes in line with procedures.
* Make informed credit limit decisions and perform account reviews, including stop lists for overdue customers.
* Troubleshoot recurring issues and implement solutions to prevent future problems.
* Maintain accurate records of customer credit limits and proactively request limit increases through the company’s insurance provider.
* Monitor accounts for potential bad debts and escalate appropriately following internal procedures.
Skills and Experience
* Proven background in credit control, with a confident and professional telephone manner.
* High level of accuracy and strong skills in Excel.
* Previous experience with SAP Business One is beneficial.
* Strong communication and organisational skills, with the ability to work independently.
* Understanding of customer service operations and best practices in credit management.
* Own transport is preferred due to the location and limited public transport links.
Apply online today or call Sarah Mason on 01228 812585 for more details.
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