Your role at Veezu: Booking Executive will demonstrate excellence in the handling of bookings and passenger care queries. Reporting into the Team Leader, your journey will involve taking bookings and resolving passenger queries, having great interactions that create loyal relationships and being a fantastic and committed team member. The hours for this position are: Monday: 17:00 - 0:00 Wednesday: 17:00 - 0:00 Friday: 17:00 - 01:00 For a total of 22 hours per week. Who are Veezu? Veezu is the UK's fastest growing taxi and private hire technology platform operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more What you’ll do: Provide consistently outstanding and delightful booking and care experiences to our Passengers, Account customers and Driver Partners. Respond promptly and courteously to telephone journey bookings and queries, capturing accurate information in a timely manner using our booking system. Assist Driver Partners with basic queries or directing them to the Driver Partner Portal and / or messaging service. Ensure service delivery to b2b customers is efficient and well managed at all times. Process all cash, card, account, and app bookings in accordance with company procedures. Ensure transferring of calls is kept to a minimum and avoid blind transferring at all times. Ensure customer queries and complaints are logged accurately and within agreed timeframes, escalating to the relevant team member wherever necessary. Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance. What you’ll need: Ability to deliver excellent customer service in a fast-paced environment. Confidence in speaking to people on the phone. Strong computer skills, including using multiple software platforms collaboratively. Ability to deal with challenging customer service situations. Excellent accuracy and attention to detail. Flexibility to work outside of standard working hours. Where you’ll be: This role will be based out of our Leeds office.