Main area: Orthopaedics
Grade: 2
Contract: Permanent
Hours: Part time - 15 hours per week (to cover Saturdays and Sundays ideally 7-3pm)
Job ref: 177-ELEC-6829429
Employer: James Paget University Hospitals NHS Foundation Trust
Employer type: NHS
Site: James Paget University Hospital
Town: Gorleston
Salary: per annum pro rata
Closing: 13/02/2025 23:59
About Us
The James Paget University Hospitals NHS Foundation Trust serves a population of around 250,000 people in the Great Yarmouth, Lowestoft and Waveney areas. The Trust provides an integrated hospital and community children’s service.
Patient and staff experience is important to us and these are the behaviours we live by:
* Putting patients first
* Aiming to get it right
* Recognising that everybody counts
* Doing everything openly and honestly
Prior consideration will be given to NHS At Risk staff within East of England.
Job Overview
ARE YOU A MOTIVATED INDIVIDUAL WHO WANTS TO PARTICIPATE AND CONTRIBUTE TO ACHIEVING EXCELLENT STANDARDS OF CARE?
This is an exciting time to join our Orthopaedic team as a ward clerk, as we relocate to the new purpose-built elective Hub. This consists of 2 theatres, 8 daycare pods and a 28-bedded inpatient ward.
The inpatient ward was developed by teams including clinicians and involved patients groups, staff members and infection and prevention control. National and international research and best practice were also considered in its design. This has led to the development of an innovative environment using technology, with increased privacy and dignity for our patients due to the high number of side rooms.
The daycare pods are a new way of working which provides each patient with an individualized room before their operation and on return from theatre.
Within the elective Hub, we will be caring for a variety of elective joint procedures, including total hip and knee replacements as well as orthopaedic day case procedures.
The elective orthopaedic department has a reputation as a high-performing ward, having received “good” ward accreditation, and a previous Paget ward of the year, where patients are first and foremost at the centre of all our care delivery.
Successful applicants will ideally have previous IT and administration experience.
Main Duties of the Job
As a ward clerk, you will provide the first point of contact for the ward for all enquiries received from patients, relatives, Trust members and external agencies. You will ensure the correct management of each enquiry.
You will support the clinical area by providing an administrative service ensuring all patient information regarding admissions and discharges from elective pathways are appropriately processed within Trust guidelines.
Working for Our Organisation
We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.
Detailed Job Description and Main Responsibilities
To provide an administration service to the inpatient area including:
* Maintaining accurate information and patient demographics within Trust PAS system referencing the Patient Reception Policy.
* Ensuring patients' admissions and discharge times are electronically captured.
* Ensuring all relevant documents are correctly inserted in patient notes and are updated before departure.
* Recording on a real-time basis, admissions, discharges, transfers and details on the Trust computer system, e.g., IPM, VTE.
* Receiving patient records on the IPM system and tracking any movement.
* Arranging for transport, in relation to the admission and discharge of patients, in accordance with established procedures as required.
Person Specification
Education and Qualifications
* 4 GCSEs grade D or above including Maths and English (e.g., level 2 literacy and numeracy qualifications).
* NVQ Customer Service qualification or similar.
Knowledge and Experience
* Experience of working with the general public in an admin/reception/retail/hospitality role.
* Basic knowledge of Ward Clerk role.
* Knowledge of the importance of confidentiality.
* Experience working with IT systems.
* Experience working with NHS IT systems.
* Experience working with clinical teams.
Skills and Knowledge
* Good keyboard/IT skills with the ability to accurately input data.
* Good literacy and numeracy skills.
* Ability to work in a pressurised working environment.
* Ability to deal appropriately with frequent interruptions.
* Good communication skills and the ability to interact professionally.
* Ability to work on own initiative and as part of a multi-disciplinary team.
The James Paget University Hospitals NHS Foundation Trust recognises the requirement to promote health and reduce ill-health. The Trust is committed to the principles of improving working lives through a number of initiatives such as job share, flexible working and the development of a culture of openness and transparency. The Trust is committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Prior consideration will be given to NHS At Risk staff within East of England.
Tier 2 Sponsorship: We are pleased to consider applicants who require Tier 2 sponsorship to work in the UK but it is unlikely that we would be able to appoint if a suitably qualified, experienced and skilled UK/Right to work candidate is available. Applying for entry clearance into the UK must provide a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement.
Please check your account regularly under “My Applications” to view the progress of your applications. If you do not hear from us within 4 weeks, please assume your application has been unsuccessful.
In submitting an application form, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process.
Please note that should we experience a high level of interest in this post, the vacancy may be closed prior to the stated closing date.
Employer Certification / Accreditation Badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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