Job summary
Wychall Lane Surgery is a GP Practice operating out of one site in South Birmingham. It is a very successful practice offering a range of services to a population of approximately 8,000 people. We are seeking an experienced Business Manager/Practice Manager to lead our team. Our aim is to provide the highest possible standard of patient care and support, and we would like an individual to work alongside our 6 Partners to achieve this aim. We are part of Our Health Partnership, the UK's biggest GP Partnership. The person we are looking for will have significant experience at a senior level and be able to show successful strategic insight and evidence of working alongside senior colleagues.
Our Practice is looking to strengthen our team to work alongside our Partners and work with our current clinical and admin teams. If you are an efficient and effective manager we would love to hear from you.
Job responsibilities
1. In conjunction with the GP Partners, manage and coordinate all aspects of managing the practice, motivating and managing staff, optimizing efficiency and financial performance, ensuring the practice is compliant with all NHSE and CQC regulations and achieves its long-term strategic objectives in a safe and effective working environment.
2. Support a culture that is focused on the delivery of very high standards of patient care.
3. Ensure that the Practice is always delivering to the highest standard and is always ready for CQC.
4. Ensure the profitability and efficiency of the Practice, in line with NHS and legislative guidelines.
5. Provide strategic input to the practice to ensure the delivery of an effective and efficient service at all times whilst maximizing profitability.
6. Liaise with the wider Health Partners (ICS) and other agencies whilst seeking to enhance opportunities for business development.
7. Ensure compliance with current Health and Safety legislation.
8. Successfully manage the expectations of all business stakeholders whilst achieving mutually agreed outcomes.
9. Act as a key management link within the PCN and interactions with other PCNs and OHP.
10. Oversee the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
11. Manage all clinical and administrative staff.
Person Specification
Experience Essential
* Evidence of a commitment to continuing professional development.
* Experience and success in communicating with and managing people.
* Experience of working in teams; able to promote teamwork and employee satisfaction.
* Experience in managing complex financial budgets.
* Excellent negotiating and conflict management skills.
* Planning skills and ability to prioritize.
* Previous experience in NHS GP Practice Management.
* Experience of working in a multi-faceted environment at a senior level.
* Effective communication, oral and written, and excellent interpersonal skills.
* Approachable with the ability to listen and empathize.
* Delegation and empowerment of staff.
* Strong IT skills.
* Leadership skills, including excellent people management skills.
* A solutions-focused approach to problem solving.
* Good time management.
* Able to complete and finish work.
* Highly computer literate.
* Customer service and complaints resolution.
* Negotiating and managing conflict.
* Able to manage change and cope with pressure.
* Networking and facilitation.
Qualities Essential
* Motivational.
* Personable and approachable.
* Self-motivated and confident able to work with minimal direction.
* Adaptable and innovative.
* Enthusiasm, with energy and drive.
* Gains respect by example, fairness, integrity, and leadership.
* Trustworthy, honest, reliable, caring, and sympathetic.
* Proactive strategic thinking with a clear vision.
* Confidential and conscientious.
* Hard-working, reliable, and resourceful.
* Willing to work flexible hours as necessary.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.
Employer details
Employer name: Our Health Partnership
Address:
Wychall Lane Surgery
Wychall Lane
Birmingham
B38 8TE
Employer's website: https://ourhealthpartnership.com/
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