Business Development & Client Account Senior Manager
Belfast, Dublin or remote
Deadline: Soon
Very attractive package, salary to be negotiated.
The Ideal Team Member:
The role requires a commercially-driven focus with primary responsibility for continuous, strategic client account management plus maximising revenues through development of new prospect opportunities, client renewal, and client upsell.
Requirements
* Nurture and expand key client relationships and be accountable for the overall client portfolio.
* Target new opportunities in key markets including Financial Services, Pharma, Professional Services, Media/Entertainment.
* Manage sales cycles of 3-6 months.
* Develop additional revenues through upsell and client expansion.
* Conduct needs analysis meetings to understand a prospective client’s requirements.
* Proposal writing, presentations and support negotiating commercial agreements.
* Develop an expert knowledge of the technology platform to enable first stage support to non-critical client technical support needs and queries.
* Plan, initiate, and manage customer onboarding.
* Proactively monitor and facilitate the customer’s adoption of the technology features and functionality.
* Understand the industries that prospects and customers operate in.
* Identify at-risk customers and renewals and address issues with the internal management team.
* Ensuring all records are kept up to date and customer success management activities and communication are stored in the CRM system.
Your Profile
The successful candidate will naturally have a proven aptitude for relationship management within strategic accounts and will bring the following skills/experience:
* Previous experience in technology business or in a similar commercial role such as Business Development Manager, Client Success Manager, Account Manager, Account Director, Partner Manager.
* Experience working with or for organisations in mid-market or top-tier sectors would be beneficial.
* Experience in technology, digital transformation or professional business/enterprise would also be beneficial.
* A passion for problem solving and constantly improving customer success and support.
* Happy to work both independently and within a collaborative team environment.
* Good technical understanding and excellent presentation skills.
* Working with a disruptive technology.
If this sounds like you, send us your CV and we will be in touch.
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