Client Services Account Manager
Salary:
30-40k
Location:
Yorkshire & the Humber
Location: West Yorkshire
Salary: £37k – £40k
The Company: Print & Direct Mail company
Role:
* You will have responsibility for creating and managing relationships with clients to ensure the successful delivery of projects.
* Key to this is an ability to understand project management, print, creative and mailing processes and
* identify and nourish new opportunities.
* The role is conduit to all their other integrated processes and teams.
* Build and maintain strong relationships with clients to understand their needs and expectations
* Act as the primary contact for clients, addressing inquiries and resolving issues promptly
* Identify new sales and project opportunities with existing clients
* Interact with clients using social media platforms
* Oversee the planning, execution, and delivery of projects, ensuring they are completed on time and within budget
* Coordinate with internal teams (design, production, logistics) to ensure project brief and timelines are met
* Budget management and innovative knowledge
* Identify opportunities for account growth and work with clients to upsell additional services
* Prepare and present proposals, pricing, and contracts to clients
* Research and competitor analysis to ensure product and service are pitched correctly
* Working within their ISO standards and internal framework for all quality and service standards
* Implement processes to monitor and enhance service delivery and client satisfaction
* Maintain accurate records of client interactions, project timelines, and budgets using their internal MIS
* Using their CRM (HubSpot) to identify and document campaigns, marketing and sales opportunities
* Provide regular updates and reports to management regarding account performance and project status
Requirements:
* 3+ years of experience in account management or client services within the printing industry
* Strong understanding of print, creative and mailing solutions
* Excellent communication and interpersonal skills
* Proficient in project management software and Microsoft Office Suite
* Ability to manage multiple projects simultaneously while meeting deadlines
* Strong problem-solving skills and attention to detail
* Proven track record of achieving targets and managing client accounts effectively
* Customer-focused with a proactive approach to client service
* Ability to work independently and as part of a team
* Flexible and adaptable to changing client needs and industry trends
Benefits:
* Holiday allowance of 25 days plus statutory bank holidays and an extra day for birthday
* Extensive L&D support
* Cycle to work scheme
* Life insurance (4x salary)
* Company pension scheme
* Fully compensated company events
* Volunteer days
* Wellbeing programme including & healthcare benefit scheme
* 24/7 access to a free, confidential, and independent Employee Assistance Programme
* Inhouse canteen
* On-site parking
* On-site fully subsidised gym
* Half day Friday at the end of each month