The Opportunity:
We are excited to be recruiting for a Customer Services Executive to join our team in Thirsk, North Yorkshire, on a fixed term contract for 12 months.
The Role:
To support IPN in servicing customer orders through processing sales orders, communicating with our customers and liaising with our Operations and Distribution teams to ensure orders are despatched in a timely manner.
Responsibilities:
* Accurate and timely processing of orders as they are received following business policies and processes
* Liaising with customers to ensure we have required information to ensure orders are processed accurately
* Assisting Export Coordinator where needed
* Managing customer queries and order issues through our customer feedback system
* Communicating customer and business issues that arise through order process in a timely and clear manner
Knowledge, skills and experience:
* Proven ability to work in a fast-paced, transactional process team
* Previous customer services or customer focus experience
* Good knowledge of sales order process or a transactional process carried out on a recognised piece of financial / ERP software is desirable
* Excel literate with willingness to learn new processes and procedure
* Excellent communicator with internal and external stakeholders on email and over phone.
The Offer:
* Location: Thirsk, North Yorkshire
* Salary: Competitive
* Hours: 37.5 hours per week - Monday to Friday (hybrid working 4 days in office 1 day remote) between hours of 8:30 - 17:00
* Pension: Employee contributions 3% / Employer contribution 8%
* Holidays: 25 days + Bank Holidays
* Other Benefits: Free parking, tasty treats, free electric car charging, bring your dog to work, discounted products & free hot drinks.
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