Summary of Role
You will manage and report on the status of quotes, providing accurate information to account co-ordinators for customer reports. Working in collaboration with account co-ordinators to improve quality and timeliness of quote submissions. Working in collaboration with operational teams to increase engineer lead generation & quality of information.
What you will be doing
* Producing quotations for remedial works, and issue to the Customer.
* Generating contract renewal proposals to retain existing Customers.
* Chasing outstanding remedial quotes and renewals to improve conversation rates.
* Revising and re-issuing any rejected quotes on customer portals.
* Liaising with subcontractors and suppliers, to ensure best value costings are achieved.
* Providing Customer support and responding to queries related to remedial quotations and contract renewals.
* Actioning all Customer queries and requests in a timely manner, escalating as required.
* Liaising efficiently with Customers, Service Engineers and the wider H&K Team.
* Developing and maintaining knowledge of all relevant IT systems
* Ensuring adherence to all Company Policies & Procedures.
* Identify and implement process improvements to optimise conversions and margins
What we will need from you
* Proven sales experience in the fire engineering industry with a good understanding of fire engineering service contracts (essential).
* Experience of developing service quotat...