About The Role
We are looking to offer a Maintenance Controller the opportunity to join our expanding Service & Compliance team based in Castleford. This role will be a 12 month fixed term contract.
About the role
You will ensure that planned maintenance events are managed in accordance with current Service Level Agreements and that the business delivers a “best in class” customer experience.
If you have experience and knowledge of the maintenance sector and are looking to work for an organisation that invests in you then please apply!
About M Group Services
M Group Services is a trusted employer to more than 10,500 people in the UK and Ireland. Operating across 21 businesses in 240 locations, we provide specialist infrastructure services in the water, energy, transport and telecommunications sectors.
As a business we believe communication is key. We work in an environment where growth and development are promoted within the business, our employees feel they are trusted to get on with their work as well as finding this work interesting and challenging.
Where we are able, we work flexibly, believing that empowered colleagues are happier and more productive. We want to support our people as much as possible, therefore if you require a more flexible working arrangement, we would be happy to discuss this with you!
As the Maintenance Controller, you’ll get the opportunity to:
1. Support with the scheduling of statutory inspections, examinations, calibrations and service events, for all Plant & Vehicles
2. You'll ensure that “best cost solutions” are adopted for the provision of all maintenance events
3. Contact customers to arrange and book compliance and service events, including MOT’s
4. Process defect reports following a scheduled event and arrange remedial repairs as required
5. Processing recharges in accordance with SLA’s
6. Book external repairers and raising/processing PO’s for your nominated contracts.
7. Support the breakdown team during busy periods
What you’ll bring?
8. Experience in a similar role within the plant and fleet sector
9. Strong commitment to delivering high standards of customer service
10. Able to prioritise workload and work to deadlines
11. Able to use a number of internal systems, so you got good IT skills and experience of Microsoft Office
12. Effective communication and interpersonal skills
13. Fleet Maintenance related software would be an advantage however training will be provided
What’s in it for you?
14. 25 days' annual leave plus statutory holidays
15. Discretionary annual bonus
16. Contributory Pension scheme
17. Life Assurance
18. Access to our Employee Assistance Programme
19. Cycle to work scheme
20. Access to a wide range of discounts and special offers through our online rewards platform
#MGS Notes/Brief for Recruitment Team: About The Company
M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.
At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.