Here at Hays, we are working with a West Midlands company looking for an IT Service Manager to be responsible for the successful delivery and operational management of a number of key IT Services including Service Desk and end user support, all areas of operational IT including end-user IT, infrastructure, cloud hosting, Identity and Access Management, networks and IT security.
Salary - £55,000 p/a
Responsibility
Day-to-day management of the IT Team
Ensure availability and performance of ERP systems and other key business systems
Maintain and build upon the relationship with our IT Managed Service Provider and stakeholders.
Own the delivery of all IT infrastructure change projects
Contribute to the strategic and tactical direction of the IT services and infrastructure department
Develop and implement IT processes to ensure the business maintains compliance with standards and regulations
Desirable Experience
Previous management of an IT team or leading virtual technical teams.
Hands-on management of IT infrastructure and cloud services.
Experience managing performance against SLA's.
IT System experience: SCADA, HMI, OEE, MES or similar
Experience with transformation programs, preferably within an SME organisation.
Demonstrable previous experience of managing IT projects
At least 5 years of experience in IT Operations/Service Delivery.
Previous Implemention of service management processes.
What you will get in return
Ownership of your function
An exciting and fast-paced work environment with variety
Up to £55,000 depending on experience
Extensive training programme to enhance and develop skills
25 days holiday excluding bank holidays
Non-contributory private health care
High contributory pension scheme
Competitive life insurance package
Staff purchase scheme
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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