Role Summary: Elevation IT is seeking an experienced Regional IT Coordinator to oversee IT services across UK sites.
About the Job:
We are looking for a skilled and experienced IT professional to manage third-party IT support providers, ensuring smooth IT operations across all sites.
Key Responsibilities:
* Act as the primary point of contact for external IT service providers, managing relationships, SLAs, and ensuring timely resolution of technical issues.
* Oversee the regional IT infrastructure, ensuring systems are running efficiently, and coordinating necessary upgrades or repairs with vendors.
* Manage the escalation of complex technical issues to third-party vendors, ensuring they are resolved in line with company standards and timelines.
Requirements:
* Proven experience in IT support, systems administration, or network management, with a strong understanding of hardware, software, and infrastructure troubleshooting.
* Experience in managing third-party vendors or service providers in an IT capacity, ensuring effective communication and service delivery.
* Strong problem-solving skills, with the ability to assess technical problems and collaborate with vendors to find effective solutions.