The Opportunity (Open to Hybrid)
We're on the hunt for a passionate and experienced Customer Success Manager to join our dynamic tech team. With a customer-first mindset, you'll be the face of our company for our clients, ensuring they receive exceptional service and never have to worry about the details because you’ve got a handle on them.
Your role will be pivotal in forming robust, enduring relationships between our company and our clients. If you're a motivated, tech-savvy individual who enjoys building relationships and being at the forefront of innovation, Carbon6 could be the place to come build your career.
Your Impact
* Seamless Customer Onboarding: Guide new customers through our onboarding process, ensuring a swift, accurate setup and creating immediate value for our customers from our solutions.
* Be the Conductor of the Customer Experience: Orchestrate every aspect of the customer journey, from the first interaction to the ongoing relationship management.
* Client Relationship Management: Develop strong relationships with clients by serving as their trusted point of contact for all campaign-related matters.
* Strategic Planning and Cross Selling: Work closely with the sales team to understand other expansion opportunities within the account.
* Industry Knowledge: Stay up to date with the latest trends, best practices, and advancements in e-commerce and Amazon.
Your Qualifications
* Proven Experience: You've clocked at least 1-3 years experience working in a tech related, customer success/account manager position.
* Ability to Learn Quickly: Adapt swiftly to new tools, technologies, and business processes.
* Organizational Skills: Your organizational prowess enables you to manage multiple clients and projects with ease.
* Relationship Building: You're a people person with superior interpersonal skills and a knack for relationship management.
* Excellent Communication: You can break down complex concepts into understandable terms.
* Problem-Solving Skills: You're skilled at identifying potential obstacles and finding effective solutions quickly.
* Systems thinker: You have a knack for seeing the bigger picture and understand how individual components interact to form a whole.
* Self-Starter: You're driven, proactive, and always ready to get things done.
* Customer-Centric: You are fundamentally guided by the principle of putting customers first.
* Bonus: Experience with e-commerce (especially Amazon Seller Central), Google Ads, enterprise or CPG clients.
Note: While this is a hybrid position, it’s important to note that during your onboarding period, you will be expected to work in-office Monday to Friday until you are fully ramped prior to moving into a hybrid model.
Perks & Benefits
As an early member of our team, you'll receive competitive compensation and a generous stock option plan.
Performance-driven incentives, KPI-based growth, and promotion opportunities for objective career advancement.
Extended health benefits including Medical, Dental, and Vision starting on Day 1.
Flexible paid time off that includes paid vacation days and paid personal days.
You'll receive a mac laptop conveniently on Day 1 to set you up for success.
Flexible Hybrid Working Model (after probation, hitting quotas).
More About Carbon6
We are a global company across North America, Asia and Europe, made up of passionate entrepreneurs, expert sellers, and innovative thought leaders.
We believe that technology can be a force for good and that e-commerce is the great equalizer.
We are committed to creating a supportive and inclusive environment where you can thrive both professionally and personally.
Step into the ground floor of Carbon6’s pioneering UK & Europe expansion. Grow with a team that's destined for rapid success.
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