Dialler and MI Manager
Salary: £40,000 Overtime is available and paid at time and a half including weekends and bank holidays!
Hours: Monday to Friday 8.30am - 5.30pm
Location: Horsham, West Sussex. Flexible working options available.
Who are Telecom Acquisitions Ltd?
Founded 12 years ago, Telecom Acquisitions Limited (TAL) is the holding company of several residential broadband brands, including Home Telecom, Fleur Telecom, Eclipse Broadband, and Hive Telecom. With a niche proposition specialising in the tenancy rental market matching contract lengths to tenancy terms, TAL has carved itself a unique spot in a fast-growing market. With the exponential growth of home working in recent years, teamed with the ever-changing way in which consumers consume content and entertainment - never has broadband been such an important service. Having recently joined forces with TalkTalk to become their home move specialist team, this growth is set to continue as the portfolio of brands, numbers of customers and full fibre roll out continues.
As part of our strategic alliance with TalkTalk and the development of the home move division of the business, our offering to be the 'one stop shop' for all your moving needs is rapidly becoming our flagship solution. Working with leading estate agents throughout the UK enables us to offer a concierge style service advising and setting up broadband and utilities through our partnerships.
Why join us?
Aside from a fantastic list of benefits, we move quickly and are market leading. We truly live our ethos of work hard, play hard. Whilst we are data driven and KPI led; our management structure, family ethos and constant determination to be the best we can be, ensures that those who want to grow and develop have every opportunity to.
Key Responsibilities:
Managing and being accountable for the day-to-day maintenance and running of multiple auto diallers.
Accountable for Dialler enhancements.
Always ensuring full Dialler compliance.
Bespoke Dialler analysis and reporting.
Providing best time to dial analysis and recommendations to the Sales team.
Knowledge Transfer.
Operate inter-departmentally to develop and implement dialler strategies that will drive business performance and support the customer agenda.
Engage with 3rd party suppliers for strategic technology requirements.
Accountable for the day-to-day management of multiple customer contact channels including Dialler, IVR, SMS and Email.
Accountable for Compliance and Controls across multiple contact channels
Ad hoc Project work.
Is this you?
Minimum of three years of experience in dialler management and planning role.
Strong IT Skills including Word, Excel, PowerPoint, and Outlook.
Exceptional organisational skills. This includes prioritisation of workload.
Strong interpersonal skills to integrate to the team.
Excellent communication and listening skills.
Ability to multi-task and work in a fast-paced environment.
Strong attention to detail.
Excellent numerical skills.
What benefits will you receive?
50% off our Broadband & Utility packages, completely free after two years.
33 days holiday allowance including bank holidays.
5 additional days leave granted based upon length of service.
Buy & Sell holiday allowance scheme.
Death in service benefit.
Pension scheme.
Eye care vouchers.
Complimentary drinks on Friday.
Company lunches and breakfasts.
Refer A Friend Scheme.
Fun incentives including sports day, summer parties, extravagant Christmas parties and many more.
Kudos Employee Recognition Scheme - Including Days Out and exciting work trips.