Main Purpose of the Role
Responsible for the acknowledgement, dispatch and transportation of orders using groupage networks and general haulage, with a focus on reducing costs.
Main Responsibilities
1. Ensure the service provided is of a high standard.
2. Provide advice and guidance regarding dispatch and lead times.
3. Manage customer complaints in a timely manner end to end to ensure they are resolved.
4. Run daily reports to allocate stock to orders for dispatch.
5. Create picking lists for Operations.
6. Book out jobs ensuring correct labels and delivery notes.
7. Ensure adherence to internal and external systems and processes.
8. Plan routes and use efficient transportation means to reduce costs.
9. Ensure PODs are generated and issues for deliveries, reporting discrepancies.
10. Monitor the shared mailbox.
11. Liaise with haulers to aid smooth delivery.
12. Log and monitor hauler performance.
13. Liaise with the sales team to ensure orders are acknowledged in a timely manner and check they are received.
14. Regularly communicate with Sales & Ops to ensure orders are completed within lead time.
Person Specification
1. Experience of working within a busy team environment.
2. Familiarity with pallet network portals.
3. Experience of working within a busy sales team.
4. Excellent communication skills, both written and verbal.
5. Ability to multi-task, organize, and prioritize.
6. Team player who can help motivate others.
7. Ability to network at various events.
We reserve the right to close the advert sooner should we find a suitable candidate, as we will be reviewing applications as and when we receive them.
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