Summary
We are looking for an enthusiastic and organised Business Administrator to support our team across both Clavering House and The Corner Newcastle. This is a customer-facing role, requiring confidence, professionalism, and excellent problem-solving skills. No two days are the same, making adaptability key.
Wage
£14,526.20 to £23,492.04 a year
Training course
Business administrator (level 3)
Hours
Hours: Monday - Friday, 9:00 AM - 5:30 PM (5:00 PM finish on Fridays)
37 hours a week
Possible start date
Monday 7 April
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Greeting visitors and directing them to the appropriate meeting rooms or office clients
* Sorting incoming post and notifying clients when items are available for collection
* Scanning and sending documents for clients
* General filing and administrative support
* Answering incoming calls for Clavering House and client businesses, forwarding calls and messages as required
* Managing stock levels and placing stationery orders when needed
* Handling meeting room bookings via phone, email, and online systems
* Ensuring meeting rooms are prepared and arranged correctly for clients
* What We’re Looking For
* Strong organisational and time management skills
* Comfortable with customer interactions, both in person and over the phone
* A professional and friendly demeanour
* Ability to multi-task and problem-solve in a fast-paced environment
* Keen to learn and develop within the role
* This role offers full support and training from the Centre Manager, ensuring you have everything you need to succeed and grow in the position.
* Interested in joining our team? Apply today and be part of a business environment where history meets modern professionalism!
Where you’ll work
CLAVERING HOUSE
CLAVERING PLACE
NEWCASTLE UPON TYNE
NE1 3NG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ITEC NORTH EAST LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Business Administrator Level 3.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Organisation skills
* Customer care skills
* Team working