Customer Support Administrator - Ealing- Permanent positionWorking Hours: 40 hours per weekSalary: £23,500 - £25,500About Us:We are a dynamic engineering business specialising in the aerospace market, collaborating with major airlines and manufacturers. Our team of workshop and field-based engineers provides maintenance and repairs to aircraft tooling and equipment across the UK and Europe. Headquartered in Heathrow, we also have offices and workshops at key aerospace hubs throughout the UK.Role Overview:We are seeking a vibrant, driven, and focused individual to join our operations team as a Customer Administrator. This critical role involves supporting both internal and external customers with all aspects of repairing customer equipment. You will collaborate closely with field-based engineering teams and suppliers to ensure timely delivery of services and meet customer expectations. A strong focus on process and attention to detail is essential for success in this role.Key Responsibilities:Schedule surveys across all customer sites for Field Engineers.Quote customers and process purchase orders.Coordinate all repair works via our in-house system.Allocate work to engineering teams and book sub-contractors.Coordinate resources to ensure all SLAs are met.Provide regular updates to customers and suppliers.Ensure all work is completed in a timely manner.Monitor monthly output to ensure targets are met.Update our asset management system and customer online tracking system.Perfo...