Cornwall Partnership NHS Foundation Trust
An opportunity has arisen to join the friendly, busy physiotherapy outpatient service at Newquay Hospital as a member of the Admin and Clerical team, providing patient-facing reception support within the MSK physio department.
We pride ourselves on delivering high-quality care and are committed to living our values in all our work:
Compassionate services, Achieving high standards, Respecting individuals, and Empowering people.
The main role is to provide both patient-facing reception and administrative cover to a busy outpatient physiotherapy department.
The role involves patient-facing department reception cover, organizing diaries, letter writing, making and receiving telephone calls to organize appointments, ordering, and data entry using our electronic booking and notes system.
You will need to be computer literate and work using your own initiative within a busy team, with the ability to organize and prioritize work efficiently. You must be able to communicate well and have an adaptable and flexible attitude to your work. This post is primarily based at Newquay and supports the Restormel MSK physio team, including both Newquay and St Austell OPD.
This post is part-time for 18.75 hours per week.
Main duties of the job
To provide comprehensive reception, administrative, and clerical support to the Musculoskeletal Outpatient Physiotherapy Team.
About us
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organization, and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust, including doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work, and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer and during other holidays, lots of people choose to visit the area, which increases the numbers of people who use our services.
Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role, please see supporting documents.
Person Specification
Education / Qualifications and Relevant Experience
* Good general education including GCSE English or equivalent
* RSA II Typing/Word processing CLAIT level 2 or equivalent
* Experience of working within the NHS
* Good written and verbal communication skills
* Able to work in a pressured setting
* Ability to work on own and problem solve
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Cornwall Partnership NHS Foundation Trust
Operational lead physiotherapist for Restormel
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