Job summary To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers Main duties of the job Maintaining and monitoring the practice appointment system Process personal, telephone and online requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signposting patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Manage all queries as necessary in an efficient mannerInput data into the patients healthcare records as necessary Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team Dealing with incoming and outgoing post Requesting and returning medical records Support all clinical staff with general tasks as requested About us Cambridge Avenue & Messingham Medical Centre has a dedicated team of 5 Partners, 3 Salaried GPs, 3 Nurse Practitioners, 1 Nurse Prescriber, and a well established clinical and admin team. We are a training practice for GP Registrars and Medical Students from Hull & York Medical School. Date posted 31 March 2025 Pay scheme Other Salary £12.31 an hour Contract Permanent Working pattern Part-time Reference number A3333-25-0002 Job locations Cambridge Avenue Medical Centre Cambridge Avenue Scunthorpe DN16 3LG The Medical Centre Wendover Road Messingham Scunthorpe DN17 3SN Job description Job responsibilities Due to internal promotion we are looking for up to a admin assistant to join our team. Working hours will include - 09.00 - 17.00 Monday - Friday. Working across both our sites, Cambridge Avenue and Messingham. Hours to be confirmed at interview. Job description Job responsibilities Due to internal promotion we are looking for up to a admin assistant to join our team. Working hours will include - 09.00 - 17.00 Monday - Friday. Working across both our sites, Cambridge Avenue and Messingham. Hours to be confirmed at interview. Person Specification Experience Essential Experience in Healthcare, namely primary care would be an advantage but not essential. Experience in all Microsoft Office Programs Experience of working in a fast paced environment Experience of providing excellent customer service Good attention to detail/work on own initiative whilst adhering to policies/procedures Desirable Experience of working in primary care/GP practice. Experience of SystmOne Healthcare Primary Care system Experience of Reception / front of house Person Specification Experience Essential Experience in Healthcare, namely primary care would be an advantage but not essential. Experience in all Microsoft Office Programs Experience of working in a fast paced environment Experience of providing excellent customer service Good attention to detail/work on own initiative whilst adhering to policies/procedures Desirable Experience of working in primary care/GP practice. Experience of SystmOne Healthcare Primary Care system Experience of Reception / front of house Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Cambridge Avenue Medical Centre Address Cambridge Avenue Medical Centre Cambridge Avenue Scunthorpe DN16 3LG Employer's website https://www.cambridgeavenuemedicalcentre.nhs.uk/index.aspx (Opens in a new tab)