Spire Methley Park are currently looking for a Bank Receptionist to help cover Sickness and Annual leave.
Job Purpose
To provide an exemplary high level of customer service at all times to patients and consultants, exceeding all expectations. To provide an efficient administrative service within the hospital, operating within established policies and procedures, legislation, and guidelines. To ensure a positive, memorable first impression both face-to-face and over the telephone, instilling confidence in Spire hospitals to ensure repeat custom and contribute towards an excellent reputation.
Duties and Responsibilities
1. Welcoming, registering, and directing patients and consultants as required to the hospital, in a warm, professional, caring manner that provides confidence and exceeds customers’ expectations.
2. Ensuring all sensitive information, including personal details, is handled in accordance with legislative and company policies, with accurate data entry as per SAP declaration.
3. Maintaining confidentiality of all information regarding patients, consultants, and staff, and not disclosing information about the hospital’s affairs, subsidiaries, or associates.
4. Ensuring all patient details are accurate, including date of birth, address, NHS GP, and funding information.
5. Admitting patients to the ward following hospital procedures and providing appropriate information.
6. Processing in-patient/out-patient charges, including accurate documentation of payments and collection of credit card details from self-funding and insured patients.
7. Operating the hospital switchboard professionally and efficiently, responding to all calls and inquiries promptly.
8. Performing various clerical duties such as registering patients, scheduling follow-up appointments, updating patient details, ordering newspapers, issuing visitor badges, booking taxis, and other related tasks.
9. Contributing to the cleanliness, neatness, and smooth operation of all reception areas, ensuring publicity and reading materials are well displayed.
10. Following all hospital policies and procedures, including health and safety, manual handling, and fire safety.
11. Providing and receiving patient information in compliance with the Data Protection Act and hospital policies.
12. Maintaining a professional, smart appearance and adhering to the hospital uniform policy.
13. Carrying out any other duties reasonably within the scope of the role.
Experience
No formal qualifications are required, but clear communication skills and a professional appearance are essential in this healthcare environment.
Benefits include competitive pay, weekly payment, free onsite parking, pension scheme, free uniform and DBS, comprehensive induction and training, and opportunities for career progression.
Our Values
* Driving clinical excellence
* Doing the right thing
* Caring is our passion
* Keeping it simple
* Succeeding and celebrating together
We pride ourselves on our dedicated team whose warmth and pursuit of excellence differentiate us in private healthcare. Spire Healthcare operates across 39 hospitals and 30 clinics in the UK, providing diagnostics, inpatient, day case, and outpatient care.
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