Working hours: Monday to Friday 08:00-17:00
Contract Type: Permanent
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Role overview:
To supervise a professional and dedicated Front of House service, which is representing the customer as the first point of contact for all users of the building.
What you'll do:
* Supervise a team servicing Front of House (Reception, Porters, Meeting Rooms)
* Work as part of a team which meet & greet all building users and visitors in a warm, prompt and professional manner.
* To always project a professional and positive image to both internal and external customers.
* Develop and maintain excellent relationships with all clients and end users.
* Understand client core business offering.
* Be responsible for general tidiness and housekeeping within the Front of House area, ensure the area and its amenities are well presented, clean and well stocked at all times.
* Maintain records to ensure accurate management information is available on request.
* Ensure all visitors to the building are made aware of the security and evacuation procedures.
Who you'll be:
* Experience of supervising a team essential.
* Previous experience in a customer service environment is essential.
* Articulate and possess good communication skills. They will be able to display an ability to communicate with staff, colleagues, and customers at all levels in both verbal and written form.
* Experience of visitor management, telephone, and helpdesk systems is essential.
* Experience working with meeting room service would be beneficial.
* Able to work independently and part of a team.
* Able to organise and prioritise own and team workload.
* Computer literate.
* Excellent people skills, including good listening skills and behavioral awareness enabling ability to build effective working relationships.
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.
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