One of my local government clients are currently recruiting an experienced Rent Income And Financial Inclusion Officer on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm.
Hybrid working role were, however, you will be required to attend the office 2/3 times a week.
Overview:
To deliver an effective rent income collection and recovery service in accordance with legislation, the Council’s policies, performance standards /targets and customer satisfaction requirements.
Responsibilities:
* To maximise rent collection in line with targets by making arrangements to recover rent arrears and to enforce related tenancy conditions with emphasis placed on early intervention.
* To monitor tenants’ rent accounts including parking accounts and take prompt action in accordance with the Councils rent collection procedures to prevent the accumulation of debt and homelessness.
* Creation and management of use and occupation accounts, ensuring effective transfer of payments and regular monitoring of cases
* To provide advice on housing and other welfare benefits to tenants and assist them in maximising income and benefit entitlement.
* To keep up to date with changes to legislation and in particular the impact of Welfare Reform on both tenants and the organisation.
* To assist vulnerable tenants through referring to internal and external s...