Job Description
Manpower UK are recruiting on behalf of our global client for a German Speaking Customer Advisor to join their team in Edinburgh.\n\nYou will excel in Customer Service, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.\n\nWorking hours- The operational office hours are 37.5 hours, Monday through Sunday, with one unpaid hour for lunch with rotational shift patterns ranging from 7am to 11pm. \n\nAt this time the working hours for our German line are;\n\nMonday to Friday from 8am to 4.30pmDuties:\n\nProviding exceptional service to our customers, being the first point of contact responding to various travel queries.\nProviding resolutions to our customers via Call, Chat and Email.\nHandling customer queries with empathy, patience and compassion.\nAttending regular team huddles.
\nKeeping up-to-date with the latest promotions, initiatives and company policies/procedures. \nAssisting in ad hoc assigned projects. Benefits:\n\n33 days annual leave\nWorkplace health cash plan including claiming back for dental, optical and physiotherapy and much more\nEmployee well-being program, Employee Assistance Program and enhanced sick pay\nMonthly performance based bonuses\nExtensive learning opportunities and resources to further your career\nAnnual travel points which can be redeemed towards your next adventure\nEnhanced family policies (maternity/paternity/adoption)\nLife and health insurance\nBirthday cake on your birthday\nFree on-site gym\nHybrid working\nFrequent employee engagement events\nRefer a friend bonus schemePlease forward your CV in the first instance