Job summary An exciting opportunity has arisen at Blofield Surgery for a highly motivated, dynamic leader to join as Business Manager. With the recent completion of a significant extension, we are refreshing our management structure to continue to provide outstanding services to our patients. The NHS environment is increasingly challenging, and we want the creation of our additional extension space to be fully utilised to maintain ongoing viability of our high achieving practice. We are committed to a positive, supportive workplace culture, where staff feel valued. The wellbeing and retention of our team is our success with happy, engaged staff delivering the best care to patients. Key Responsibilities Provide strong leadership and strategic direction Monitor and improve practice performance objectives to align with patient needs Develop strategies for employee engagement and growth Identify novel opportunities for business development Formulate business plans for development in a changing NHS landscape Manage budgets and resource allocation for optimisation of income Oversee CQC compliance to meet high levels of quality and safety Develop strong collaborative relationships The ideal candidate will have Strategic vision for efficiency and innovation Excellent leadership and interpersonal skills Strong financial acumen Passion for high-quality patient care Previous senior management experience Proactive approach to problem-solving Healthcare experience is advantageous but not essential Main duties of the job Main purpose of role To work with the Partners and other members of the management team to ensure the efficient and effective running of the Practice. The Business Manager is responsible for overseeing the success of the practice through knowledge of its finances, business development goals, its people and governance. The post holder will provide strategic leadership and management to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment. The Business Manager will agree annual business plans and related action plans for people, finance and partnership working. The post will provide strategic leadership to the overall management team and will be responsible for ensuring managerial cohesion in line with the strategy and business plan. The post will provide guidance to partners, managers and team leaders in ensuring all elements of business meet their aims in relation to quality, statutory obligations, financial stability and excellent patient service. The post holder will also manage external contracts for service delivery. To conclude, we hope the business manager will have presence, they will be able to connect authentically, build confidence in others and inspire and motivate people into action. About us Blofield Surgery is a six-doctor dispensing practice providing care to around 9,000 patients in and around Blofield in North Norfolk. We enjoy working from modern, purpose-built premises. The partners and staff have a shared belief in the delivery of high quality, traditional and personal family healthcare. Our patients enjoy good access to care, and we have a strong ethos to recognise their needs when driving forward patient services. It is important to the partners to treat our staff well. We are proud to recently begin teaching medical students and training GP trainees. To promote a multi-disciplinary team approach, we share our premises with other providers including a physiotherapy, mental health services and social prescribers. The practice is part of the NN4 PCN and we offer enhanced access appointments. Date posted 06 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time, Flexible working Reference number A4520-25-0000 Job locations Plantation Road Blofield Norwich NR13 4PL Job description Job responsibilities BUSINESS MANAGER Direct Reports: Practice Manager, Admin Lead, IT & Facilities Lead, Management Assistant, Dispensary Manager, Nurse Lead. Reports to: Partners Main purpose of role To work with the Partners and the management team to ensure the efficient and effective running of the Practice. The BM is responsible for overseeing the success of the practice through knowledge of its finances, business development goals, people and governance.The BM will provide strategic leadership and management to enable the practice to meet its aims and objectives in a profitable, efficient, safe, effective working environment. The BM will agree business plans, action plans for people, finance and partnership working. The post will provide strategic leadership ensuring managerial cohesion in line with quality, statutory obligations, financial stability and excellent patient care. Key relationships Partners, GPs, managers, team leads, staff, ICB and PCN colleagues, healthcare providers, contractors & suppliers. Responsibilities Strategic management and planning Keep abreast of current affairs and identify potential threats and opportunities Contribute to practice strategy and develop ideas for future development Monitor and evaluate performance of the practice against objectives and manage change Prepare and annually update the practice 5-year strategic development plan Prepare the Surgery Risk register, organising quarterly meetings to update and create objectives, overseeing throughout the year. Produce and implement the practice digital strategy Assess and evaluate accommodation requirements and manage development and expansion plans Represent the practice in PCNand ICB meetings Assist partners in appointing salaried GPs Market and manage the letting of our non-NHS funded rooms to private providers, implement and maintain contracts and oversee this financial income. Proactively seek contracts from the ICB or other healthcare organisations, to fully utilise the facilities in the surgery. Write bids for new funding opportunities with other healthcare providers. Prepare business cases when new streams of income are identified. Financial Management Working closely with the Practice Manager and Admin Lead to Ensure effective financial controls are in place and adhered to Manage practice budgets and seek to maximise income Through negotiation with the ICB and PCN, ensure the practice receives appropriate and equitable allocation of resources Understand and report to the partners the financial implications of contract and legislation changes Manage practice accounts; submit year-end figures promptly and liaise with the practice accountant Monitor cash-flow, prepare regular forecasts and reports to the partners Manage and reconcile bank accounts Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions Manage partners drawings Manage appropriate systems for handling and recording of cash, cheques and petty cash. Oversee private income and annually review private fees. Understand and oversee the correct recording and claiming of VAT. Understand and oversee the payroll system. Human Resources Working closely with the Practice Manager and delegating where appropriate will: Provide direct line management and leadership for the practice manager. Oversee the recruitment and retention of staff and provide a general personnel management service Ensure all staff are legally and gainfully employed and monitor skill-mix within target budgets Develop and implement effective staff appraisal and monitoring systems Support and mentor staff as individuals and team members Implement effective systems for the resolution of disputes and grievances Keep abreast of changes in employment legislation Maintain up-to-date HR documentation Organisational Working closely with the Practice Manager and delegating where appropriate will: Convene meetings, prepare agendas and distribute minutes Develop Practice protocols, policies and procedures and update as required Ensure Practice premises are properly maintained and cleaned, and adequate fire prevention and security systems are in place Manage the procurement of practice equipment, supplies and services within target budgets Develop and review Health & Safety policies and procedures and keep abreast of current legislation Arrange appropriate insurance cover Ensure that the Practice has adequate disaster recovery procedures in place Arrange appropriate maintenance for practice equipment Oversee the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities. CQC Oversee the practice manager in ensuring that: The Practices CQC registration is kept up to date Changes to the partnership are notified to CQC and the Area Team NHS England Documentation procedures and policies are kept up to date and disseminated Practice staff are briefed on what to expect at a CQC inspection Dispensary Services Working closely with the Lead Partner for Dispensary, the Clinical Pharmacist, Responsible Person and the Dispensary Manager, delegating where appropriate: Establish and support the Wholesale operations of BS Perform analysis of drug spend opportunities Monitor variances from invoices related to purchases and credits Analyse workflows, organisational design, and the impact of technology and automation to develop new systems and improved efficiency within dispensary Meet with the ICB Prescribing Lead to identify opportunities to switch medicines to save money, and to challenge what is best for the patient Oversee the clinical pharmacist to ensure all DSQS and QIPP submissions are completed on time to a good standard to ensure full payment for the incentive Patient Services Working closely with the Practice Manager and delegating where appropriate will Adopt a strategic approach to the development and management of patient services Ensure service development and delivery is in accordance with local and national guidelines Ensure that the practice complies with NHS contractual obligations in relation to patient care Monitor patient turnover and capitation Liaise with the patient participation group and where necessary PALS Information Governance and Information Technology Work closely with the IT supplier commissioned by the ICB, the Data Protection Officer (DPO), Caldicott Guardian and Practice Manager and delegating where appropriate, Evaluate and plan practice IT implementation and modernisation Keep abreast of the latest development in primary care IT and regularly update the practice management team Set targets and monitoring standards for data entry and data collection Ensure that the practice has effective IT data security, back-up, maintenance and disaster recovery plans in place Liaise with IT providers commissioned by the ICB regarding systems procurement, funding and national IT development programmes. Ensure that the practices website is properly and accurately maintained, the NHS choices website is up to date and patient comments are acknowledged. Ensure compliance with Data Protection legislation As the SIRO ensure Information Governance for the practice is kept up to date using the Data Security Protection Toolkit and is resubmitted annually Ensure that all Caldicott Principles are adhered to and report any information incidents to the DPO Ensure that all staff are aware of confidentiality around patients records and sensitivity of data Health and Safety Working closely with designated H&S support service, the Practice Manager and delegating where appropriate: Ensure job holders across the practice adhere to their individual responsibilities for infection control and H&S, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management Keep up to date with knowledge of H&S and infection control statutory and good practice guidelines Actively identify, report and correct H&S hazards and infection hazards immediately when recognised Equality and Diversity Working closely with the Practice Manager, delegating where appropriate, support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Personal Professional development Participate in any training programme implemented by the practice to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality Working closely with the Practice Manager and delegating where appropriate the BM will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication The BM should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers through the PPG where applicable Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services Apply practice policies, standards and guidance, discuss with other members of the team how these will affect own workand participate in audits where appropriate Job description Job responsibilities BUSINESS MANAGER Direct Reports: Practice Manager, Admin Lead, IT & Facilities Lead, Management Assistant, Dispensary Manager, Nurse Lead. Reports to: Partners Main purpose of role To work with the Partners and the management team to ensure the efficient and effective running of the Practice. The BM is responsible for overseeing the success of the practice through knowledge of its finances, business development goals, people and governance.The BM will provide strategic leadership and management to enable the practice to meet its aims and objectives in a profitable, efficient, safe, effective working environment. The BM will agree business plans, action plans for people, finance and partnership working. The post will provide strategic leadership ensuring managerial cohesion in line with quality, statutory obligations, financial stability and excellent patient care. Key relationships Partners, GPs, managers, team leads, staff, ICB and PCN colleagues, healthcare providers, contractors & suppliers. Responsibilities Strategic management and planning Keep abreast of current affairs and identify potential threats and opportunities Contribute to practice strategy and develop ideas for future development Monitor and evaluate performance of the practice against objectives and manage change Prepare and annually update the practice 5-year strategic development plan Prepare the Surgery Risk register, organising quarterly meetings to update and create objectives, overseeing throughout the year. Produce and implement the practice digital strategy Assess and evaluate accommodation requirements and manage development and expansion plans Represent the practice in PCNand ICB meetings Assist partners in appointing salaried GPs Market and manage the letting of our non-NHS funded rooms to private providers, implement and maintain contracts and oversee this financial income. Proactively seek contracts from the ICB or other healthcare organisations, to fully utilise the facilities in the surgery. Write bids for new funding opportunities with other healthcare providers. Prepare business cases when new streams of income are identified. Financial Management Working closely with the Practice Manager and Admin Lead to Ensure effective financial controls are in place and adhered to Manage practice budgets and seek to maximise income Through negotiation with the ICB and PCN, ensure the practice receives appropriate and equitable allocation of resources Understand and report to the partners the financial implications of contract and legislation changes Manage practice accounts; submit year-end figures promptly and liaise with the practice accountant Monitor cash-flow, prepare regular forecasts and reports to the partners Manage and reconcile bank accounts Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions Manage partners drawings Manage appropriate systems for handling and recording of cash, cheques and petty cash. Oversee private income and annually review private fees. Understand and oversee the correct recording and claiming of VAT. Understand and oversee the payroll system. Human Resources Working closely with the Practice Manager and delegating where appropriate will: Provide direct line management and leadership for the practice manager. Oversee the recruitment and retention of staff and provide a general personnel management service Ensure all staff are legally and gainfully employed and monitor skill-mix within target budgets Develop and implement effective staff appraisal and monitoring systems Support and mentor staff as individuals and team members Implement effective systems for the resolution of disputes and grievances Keep abreast of changes in employment legislation Maintain up-to-date HR documentation Organisational Working closely with the Practice Manager and delegating where appropriate will: Convene meetings, prepare agendas and distribute minutes Develop Practice protocols, policies and procedures and update as required Ensure Practice premises are properly maintained and cleaned, and adequate fire prevention and security systems are in place Manage the procurement of practice equipment, supplies and services within target budgets Develop and review Health & Safety policies and procedures and keep abreast of current legislation Arrange appropriate insurance cover Ensure that the Practice has adequate disaster recovery procedures in place Arrange appropriate maintenance for practice equipment Oversee the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities. CQC Oversee the practice manager in ensuring that: The Practices CQC registration is kept up to date Changes to the partnership are notified to CQC and the Area Team NHS England Documentation procedures and policies are kept up to date and disseminated Practice staff are briefed on what to expect at a CQC inspection Dispensary Services Working closely with the Lead Partner for Dispensary, the Clinical Pharmacist, Responsible Person and the Dispensary Manager, delegating where appropriate: Establish and support the Wholesale operations of BS Perform analysis of drug spend opportunities Monitor variances from invoices related to purchases and credits Analyse workflows, organisational design, and the impact of technology and automation to develop new systems and improved efficiency within dispensary Meet with the ICB Prescribing Lead to identify opportunities to switch medicines to save money, and to challenge what is best for the patient Oversee the clinical pharmacist to ensure all DSQS and QIPP submissions are completed on time to a good standard to ensure full payment for the incentive Patient Services Working closely with the Practice Manager and delegating where appropriate will Adopt a strategic approach to the development and management of patient services Ensure service development and delivery is in accordance with local and national guidelines Ensure that the practice complies with NHS contractual obligations in relation to patient care Monitor patient turnover and capitation Liaise with the patient participation group and where necessary PALS Information Governance and Information Technology Work closely with the IT supplier commissioned by the ICB, the Data Protection Officer (DPO), Caldicott Guardian and Practice Manager and delegating where appropriate, Evaluate and plan practice IT implementation and modernisation Keep abreast of the latest development in primary care IT and regularly update the practice management team Set targets and monitoring standards for data entry and data collection Ensure that the practice has effective IT data security, back-up, maintenance and disaster recovery plans in place Liaise with IT providers commissioned by the ICB regarding systems procurement, funding and national IT development programmes. Ensure that the practices website is properly and accurately maintained, the NHS choices website is up to date and patient comments are acknowledged. Ensure compliance with Data Protection legislation As the SIRO ensure Information Governance for the practice is kept up to date using the Data Security Protection Toolkit and is resubmitted annually Ensure that all Caldicott Principles are adhered to and report any information incidents to the DPO Ensure that all staff are aware of confidentiality around patients records and sensitivity of data Health and Safety Working closely with designated H&S support service, the Practice Manager and delegating where appropriate: Ensure job holders across the practice adhere to their individual responsibilities for infection control and H&S, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management Keep up to date with knowledge of H&S and infection control statutory and good practice guidelines Actively identify, report and correct H&S hazards and infection hazards immediately when recognised Equality and Diversity Working closely with the Practice Manager, delegating where appropriate, support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Personal Professional development Participate in any training programme implemented by the practice to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality Working closely with the Practice Manager and delegating where appropriate the BM will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication The BM should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers through the PPG where applicable Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services Apply practice policies, standards and guidance, discuss with other members of the team how these will affect own workand participate in audits where appropriate Person Specification Experience Essential Experience of working in a senior management position. Desirable Experience of working in a healthcare setting. Qualifications Essential Degree level qualification or equivalent that demonstrates analytical knowledge and ability. Experience of working with the public both face to face and on the telephone. Experience of leading a department or organisation. Experience of data analysis/audit work, producing reports and presenting findings. Experience of reviewing risks and/or responding to complaints/significant incidents. Excellent communication skills (Written and Oral), confident IT skills (Microsoft Word, email etc.) ` Clear, polite telephone manner. Leadership and staff training. Time Management and the ability to work to deadlines. Problem solving skills and good judgement. Smart, polite, honest, reliable and confident. Planning and organising work of self and colleagues, sees activities through to completion. Desirable Masters level qualification or equivalent experience that demonstrates Leadership, Management, Financial or Business Administration knowledge and ability. Experience of working within healthcare setting. Working knowledge of SystmOne clinical system or equivalent. Person Specification Experience Essential Experience of working in a senior management position. Desirable Experience of working in a healthcare setting. Qualifications Essential Degree level qualification or equivalent that demonstrates analytical knowledge and ability. Experience of working with the public both face to face and on the telephone. Experience of leading a department or organisation. Experience of data analysis/audit work, producing reports and presenting findings. Experience of reviewing risks and/or responding to complaints/significant incidents. Excellent communication skills (Written and Oral), confident IT skills (Microsoft Word, email etc.) ` Clear, polite telephone manner. Leadership and staff training. Time Management and the ability to work to deadlines. Problem solving skills and good judgement. Smart, polite, honest, reliable and confident. Planning and organising work of self and colleagues, sees activities through to completion. Desirable Masters level qualification or equivalent experience that demonstrates Leadership, Management, Financial or Business Administration knowledge and ability. Experience of working within healthcare setting. Working knowledge of SystmOne clinical system or equivalent. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Blofield Surgery Address Plantation Road Blofield Norwich NR13 4PL Employer's website https://www.blofieldsurgery.nhs.uk/ (Opens in a new tab)