VANATH are delighted to be working with a well-known Engineering company in Newry to recruit a Parts Advisor to join their team.
Shifts are held over Monday to Friday. Permanent position.
This role will be based at the company's Newry office.
This role also offers growth opportunities.
Salary
Fully Negotiable + other Fantastic Additional Benefits (Top Company) & Progression Opportunities
Responsibilities
1. Respond promptly to customer enquiries relating to service, repairs and spare parts.
2. Ensure effective communication regarding price quotes, lead times etc.
3. Enter parts and warranty sales orders onto the computerised sales order processing system in an accurate and timely manner.
4. Work cross-departmentally to solve solutions to common problems for customers and dealers.
5. Process orders through to despatch and invoicing to include booking transport.
6. Issue job instructions to field engineers and follow through to ensure work is completed.
7. Facilitate customer payment for non-credit customers.
8. Coordinate the manufacture of replacement parts for older version products with the Production Team, and liaise with customer on lead times, despatch, and delivery times.
9. Build and maintain strong, long-lasting customer relationships.
10. Conduct customer satisfaction surveys and gather feedback to improve services.
11. Address and resolve customer complaints and issues promptly and effectively.
The Ideal Person
* Prior experience of a computerised Sales Order Processing System.
* Strong collaboration skills, with the ability to work well within a team environment.
* IT Skills - proficient in the use of Microsoft Office applications.
#J-18808-Ljbffr