Title: Workforce Services Advisor
Duration: Full-time, 6 month contract via umbrella (extensions into years likely)
Location: Home Based in UK
COMPANY SUMMARY
Planet Pharma is working with a leading global contract research organization (CRO) specializing in providing comprehensive clinical development services to the pharmaceutical, biotechnology, and medical device industries. They have a reputation for excellence and expertise, Our client is dedicated to advancing the development of life-saving and life-improving medical products. known for its commitment to developing its employees. With access to challenging projects and ongoing training, employees have the opportunity to expand their skills and expertise.
ROLE SUMMARY
* The Workforce Services Advisor is responsible for providing advice and guidance across the end-to-end life cycle where the service cannot be resolved by the third party or self-service across a cluster of countries.
* They are also responsible for ensuring the service continuously improves and we robustly have the right work in the right team.
* The role will report to the Workforce Services Team Lead and will work closely with the wider People Services Team to explore opportunities for continuous improvement across the HR Operations function
Responsibilities:
* Accountable for the delivery of a consistently excellent customer experience in end to end lifecycle query resolution
* Accountable for maintaining process, policy and procedural knowledge to ensure accuracy of advice provided to customers
* Accountable for the execution of administrative processes across the scope of services provided by People Operations
* Accountable for analysing customer requests that cannot be resolved and driving continuous improvement to upskill third party providers.
* Accountable for ensuring that query resolution meets and exceeds agreed service level agreements and internal performance measures.
* Accountable for the maintenance and integrity of HR data both on and off systems.
* Requirements;
* Experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.) with specific experience in HR process design, policy advice and employee administration
* Experience in working within a Shared Service Centre environment
* No more than 1 months notice
If this role isn’t suitable for you, please let us know if you can refer anyone – any recommendations are much appreciated! Planet Pharma offers a competitive referral scheme so you will be rewarded for your help!
About Planet Pharma
Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering.
Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognized by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing.
We are an equal opportunities Recruitment Business and Agency.
We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.