About Our Client
Our client is a well-established business based in Bromley seeking an experienced Customer Services Team Leader to support the Customer Services Manager in developing the team of 6-12 Administrators.
Job Description
* Manage the day-to-day duties in accordance with agreed service levels.
* Review, monitor and maintain quality controls of the team's work, providing feedback.
* Identify and provide training required by the team.
* Regularly assess the performance and behavioral competencies of team members.
* Review objectives and create training and development plans.
* Deal with customer complaints.
* Continuously improve and automate administration processes.
* Ensure procedures are up-to-date and fit for purpose.
* Work within agreed process and payment authority levels.
* Manage business practices, processes, changes, and risks.
* Complete administration tasks as and when required.
The Successful Applicant
A successful Customer Services Team Leader should have:
* 2 years' customer service Team Leader experience (previous financial services experience would be desirable).
* Achieved or willing to undertake a Level 3 award in Financial Administration.
* Strong written and oral communication skills.
* Experience of planning, monitoring, and controlling work.
* Experience of motivating, coaching, and developing a team.
* Good organizational skills and ability to prioritize to meet business deadlines.
* Able to identify and assess risk in a customer services environment.
What's on Offer
* An estimated salary range of £28,200 - £30,000 per annum.
* Opportunity to work in a leading Financial Services company.
* Opportunity to work within a supportive team.
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