Northumbria Healthcare NHS Foundation Trust
An exciting opportunity has arisen for a Voluntary Services Organiser to join the Northumbria Volunteer Service and Bright Northumbria Charity Team. This role will play an important part in supporting both volunteers and ensuring the smooth running of the Northumbria Volunteer Cafe at North Tyneside hospital.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job
* To promote the image of the NVS service and to provide a high quality, client focused, volunteer service for patients, staff and visitors trust-wide.
* To supervise volunteers on a daily basis.
* To maintain a high standard of service, ensure quality of food and beverages, maintain high standards of hygiene, and adhere to all Trust Policies.
* Checking and accounting for all cash daily.
* Oversee the replenishing and maintenance of automatic coffee machines.
* Must have sound knowledge of stock control procedures.
About us
The role is part of Northumbria healthcare's Bright Northumbria Charity. The charity manages a wide range of activities and projects that make a positive difference to the experience of our patients and staff. This includes the Northumbria Voluntary Service (NVS), hospital environment projects, the healing arts programme and international projects.
Bright Northumbria charity brand was launched in 2012 and over the years has established itself within our communities, gaining traction across the region.
Northumbria Healthcare NHS Foundation Trust provides healthcare to more than 500,000 people across North Tyneside and Northumberland. The trust's Bright charity adds the extras that make a difference to our patients every day.
Bright funds those things that the NHS does not, including better facilities for patients and their families and support for our staff allowing them to provide the best care that you need.
Job responsibilities
* Supervise shop volunteers under the guidance of the Volunteer Officer onsite.
* Assist the Volunteer officer with any training arrangements.
* Prepare, check and authorise invoices for payment by the finance department weekly.
* Carry out stock takes.
* Manage stock ordering and stock levels.
* Responsible for all food deliveries and checking temperatures of appliances.
* Responsible for maximising income generation and minimising expenditure and losses.
* Manage large deliveries of supplies. This involves sorting and carrying boxes of produce to the shops and arranging storage in the stock cupboard.
* Deal with problems identified by the Volunteers as soon as possible and refer potential grievances to the Volunteer OSM.
* Communicate any changes to the volunteers Trust Wide.
* Deal with any customer complaints efficiently and effectively and deal/refer to Volunteer OSM.
Person Specification
Experience
* Knowledge of business practices i.e. stock control.
* Knowledge of the voluntary sector & commitment to volunteers.
* A good working knowledge of IT/computer systems to input and extract data.
Qualifications
* NVQ Level 3 or demonstrate equivalent knowledge or skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Northumbria Healthcare NHS Foundation Trust
Operational Service Manager for Volunteering
£24,071 to £25,674 a year pro rata per annum plus weekend enhancements.
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