Job Description We are currently hiring a Care Coordinator for our Lincoln Branch Office. To perform various duties in the coordination/scheduling of care visits for our clients whilst providing the highest quality of service. The Role. Understand and build effective and efficient schedules around our clients and Care Professionals. Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations. Be responsive to changes in the schedule and liaise with relevant team members. Match Care Professionals to new clients in conjunction with the client services team and arrange introductions. Ensure client schedules match their needs, with the same care professional and at the same times each week, where possible. Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences. Work with the recruitment team to meet sufficient current and future staffing levels. Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis. Add and maintain all client and Care Professional information onto to the electronic scheduling system. Carry out any admin duties which are required. Emergency cover out in the field when required. Participation in "On-Call" rota. Roughly 1 week in 4. Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery. Essential Criteria. Experience working in a scheduling role within a home care provider. Good working knowledge of IT systems with experience in Microsoft Office and care management software with the ability to learn and adopt new technologies where appropriate. Highly resilient and positive with excellent communication skills. Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure. Team player with strong interpersonal skills with the ability to build rapport quickly. Excellent attention to detail. Logical and analytical with the ability to work on your own initiative and meet deadlines.