This is an opportunity for a Transition Manager to make a significant impact to the delivery of mission critical digital services to government departments, for the benefit of the nation. The successful candidate will have a background in PM / PMO / Service Management / Service Readiness and expertise in ITIL and ITSM. Ideally, this person will have hands on or strong appreciation for Government Digital Service (GDS) Standards and a passion for driving positive impact for their team and clients. Responsibilities Support the management of a portfolio of products through the full service software delivery lifecycle phases – Discovery, Development, Test, TLSM and Live. Work with Product Owners and Business stakeholders to determine whether the products/services are fit for purpose. Assess readiness against agreed service acceptance criteria at every phase. Based on your assessments, make recommendations on go live, early life support and service acceptance. Ensure the correct resources are in place, ready for each phase to progress. Build Service Transition artefacts, including Transition Plans, Operational Acceptance Criteria and Early Life Support documentation. Be responsible for ensuring the necessary evidence is provided, to support service transitions navigating through gateways and into Live Service operation. Use IT Service Operations experience to optimise Service transition process, ensuring dynamic and agile ways of working. Work with a range of teams to ensure successful and timely delivery of services. Build strong relationships with stakeholders, Product Owners and third parties consultancies. Contribute as part of the core consulting team, championing company values, identifying opportunities for improvement of service delivery as a whole. Requirements Experience managing a portfolio of products through development. Strong appetite to review and optimise change and service improvement. Use knowledge of GDS and SDLC to review and advise readiness of products. Excellent knowledge of ITIL V4.0 Practices. Strong relationship building skills and demonstrable experience working with stakeholders, end users, technical and non-technical teams. Strong communication skills. Ideally experience working with the Defence sector. Additional Information Location: Weekly onsite working in Portsmouth Salary: £45k - £55k Based on experience Excellent benefits and bonus package Start Date: Early 2025 All candidates must hold or be willing to go through SC security clearance checks