Contracted hours: 42 hours per fortnight but open to discussion
Pay: £14.15 per hour
The Fundraising Administrator is responsible for maintaining information related to supporter records, including capturing, inputting, organising, and reporting on supporter constituent information and donations to a high level of accuracy. They will also provide essential administrative support to the Fundraising team and maintain effective co-operative relationships.
Responsibilities include:
1. Database management:
o Maintaining accurate and timely records in Raiser's Edge (RE), including constituent records, daily gift entry, supporter acknowledgments, data hygiene processes, identification of duplicates, queries/reports, and other supporter communications.
o Work with Supporter Care & Database Manager to ensure data is managed and structured in line with relevant legislation, including GDPR & HMRC requirements.
o Assist the Supporter Care & Database Manager in the production of month end reconciliation reports with the charity’s Finance Department.
o Keeping mailing lists up to date in the database, adding and managing mail and email consents to supporter records within RE including segmentation, unsubscribes and updating contact details.
o Record and process donations, including from other platforms, through manual input, by batch and importing to RE.
o Ensure timely and accurate recording of all donor information and income onto RE.
o Provide support for users of the Raisers Edge database through induction sessions and ongoing training.
o Assist other organisation users with administrative tasks including importing of data, adding new users to RE, adding actions & consent preferences, building lists for emailing, and helping with any general RE usage enquiries.
2. Fundraising Administration:
o Assist with banking of all donations, cash collections and event income.
o Prepare data for regular Gift Aid claims in line with an agreed schedule.
o Respond to supporter enquiries in person, by phone and email, ensuring excellent customer care of current and potential supporters.
o Complete a monthly reconciliation of all donation income processed through RE with fundraising income processed through Xero.
o Assist with the gift acknowledgement and thanking process.
o Support the Fundraising team with any ad-hoc administrative tasks, especially administrative support for events.
o Send out fundraising materials as and when required by fundraising team and Leuchie colleagues.
o Support the Community & Events Fundraisers with payment considerations and support volunteers with collection cans, maintaining accurate records, ensuring cans are emptied and collected as appropriate, and issuing thank you letters.
o Support the Community & Events Fundraisers with processing event participants and making sure relevant information related to Leuchie’s events are added onto RE.
o Support the Donor Relations Lead with data segmentation and pulling lists off RE to aid with sending out publications and appeals.
o Assist the fundraising team by passing on relevant information that you come across while working with the data.
o Attend and assist at events.
3. General:
o Attend and take part in meetings as necessary.
o Participate in mandatory training as per Leuchie House policies and practices.
o Be flexible in working hours to provide cover for holiday and absence.
o Any other appropriate duties as required.
Knowledge and Experience:
* Excellent administration experience with strong attention to detail.
* Experience of working in a customer focused environment with a strong understanding of fundraising and marketing.
* Experience of using Microsoft Office.
* Preferable experience utilising a database, ideally Raiser’s Edge. Full training given but advantageous if prior experience.
Skills:
* Strong communication and interpersonal skills.
* Excellent organisational abilities and team interaction skills.
* Excellent IT skills with a good understanding of websites and social media.
* Ability to motivate, engage and inspire people.
Personal characteristics / attributes:
* Keen to develop a career in charity fundraising and marketing with a commitment to Leuchie’s vision and core values.
* Strong attention to detail whilst managing a busy workload.
* Ability to work unsupervised and to use initiative.
* Positive, caring attitude and understanding of customer service.
* Hard working self-starter with a flexible approach and attitude to working hours and tasks to be completed.
Leuchie is committed to treating all applicants equally and fairly based on their skills, experience and ability to fulfil the duties required, regardless of any protected characteristics.
Job Type: Part-time
Expected hours: 21 per week
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Enhanced maternity leave
* Free parking
* Sick pay
Ability to commute/relocate:
* North Berwick: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
* Driving Licence (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Reference ID: Fundraising Administrator
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