Location:Theatre Royal Plymouth, Royal Parade
Level:Non-Managerial
Deadline:06/03/2025 09:00
Hours:40 hours per week
Benefits:28 days holiday per year (inclusive of bank holidays), Company Pension Scheme and great ticket offers!
Job Type:CONTRACTED NO FIXED HOURS
Housekeeping Supervisor
Reports to: Housekeeping Manager
Salary: £12.63 per hour
Contract: 40 hours per week, permanent
Theatre Royal Plymouth is a registered charity, inspiring a lifetime of creativity for audiences, artists and participants throughout Plymouth and the wider region. As the principal home of performing arts in the South West, we engage and inspire many communities, creating memorable experiences for people from all backgrounds.
Delivering a class-leading, safe cleaning service is vital to preserving Theatre Royal Plymouth’s (TRP) excellent reputation for looking after all its visitors. A vacancy has arisen for a Housekeeping Supervisor, a leadership and customer-facing role that is responsible for supervising the Housekeeping Team and for the cleanliness and hygiene standards within our buildings.
Successful candidates will be required to work a 40-hours a week to support the TRP’s Rear of House operation (ROH) and the Front of House (FOH) opening and programme, in addition to our second site TR2. Working patterns may vary depending on the performances across our three stages and two sites, therefore may require an adjustment to the standard weekly pattern.
The Role
Here is an overview of the duties:
* Monitor performance data, based on the programme on our stages, to plan resources and materials required to meet operational requirements.
* Supervise the Housekeeping Team and maintain a strong working relationship with the Housekeeping Manager, Housekeeping Team, and suppliers to ensure clear communication and implementation of best practice.
* Provide excellent customer service to our patrons and performers, including VIP and other special requirements.
* Identify ways to improve patron satisfaction.
* Adhere to Health & Safety policy, ensuring that all staff have been trained in the related RAMS, manual handling and COSHH.
* Ensure that all appliances and storage areas are safe in accordance with regulations.
* Recruit, train, manage and monitor team performance daily/weekly.
* Manage cleaning stock control and the maintenance of cleaning equipment efficiently. Perform routine inspections of all dressing rooms and spot checks of all Front of House areas.
* Monitor timesheet submission to ensure budgets are adhered to.
* Supervise and participate in deep cleaning schedules or specialist cleaning methods that will be applied to auditoriums and any other nominated areas.
* Supervise the Housekeeping Team and participate in rear of house routines that complement and support the work of visiting companies as agreed with the Housekeeping Manager.
* Organise and complete waste collection adhering to recycling and green policies.
* Maintain cleanliness of all key external areas that are part of the arrival and welcome of visitors e.g., outside main entrance, Stage Door and emergency exits including stage dock external areas.
* Use of TRP IT software packages or systems including Microsoft Office for e-mails, diary, rotas, cleaning schedules, standards & guides, audits, checklists and electronic recording of completed duties.
* Support and contribute to any initiatives that helps TRP achieve a recognised quality accreditation for the highest quality of cleaning being offered to our visitors.
* Provide a welcoming and accessible environment as you work across the Estate ensuring that TRP core values and behaviours are demonstrated.
* Report any defects with the building and its facilities in a timely manner.
The Person
Our Values are at the heart of everything we say and do, and our people demonstrate these values in every aspect of their work. To be successful in this role, you should be able to demonstrate the following skills, experience, and behaviour in line with these values.
* Is accountable for own work ensuring it meets expectations and agreed standards.
* Shows energy and enthusiasm in achieving personal and team objectives.
* Works with colleagues to deliver the highest possible standards.
* Enjoys exceeding expectations of customers and colleagues and responds to feedback.
* Understands and delivers in line with relevant legislation, policies, procedures and instructions.
* Identifies problems and suggests solutions or escalates where necessary.
* Actively engages with training and development to improve knowledge and skills.
* Is friendly and welcoming.
* Proactively seeks information to do their job well.
* Demonstrates the ability to liaise and work with a broad spectrum of people.
* Anticipates needs of others and responds accordingly.
* Actively seeks, encourages and acts upon feedback.
* Contributes to department’s achievement of objectives in the time agreed.
* Shows consideration for colleagues’ welfare.
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