Senior Credit Controller 12 Month Fixed Term Contract Business Water Redhill £31,000 - £33,000 depending upon experience SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. We offer the perfect environment for you to grow, progress and succeed. Youll join a fast-paced team full of purposeful, compassionate people who support each other to achieve their goals and are committed to delivering the absolute best for our customers. What We Offer: SES Business Water value our employees wellbeing and have created a package to care for both your financial needs and personal wellbeing. Generous salary; up to £33000 depending on experience. Group personal pension plan with up to 10% employer contribution. Life assurance for peace of mind. Financial education, savings, and loans support. Cycle to Work and Car Share Schemes and for eco-conscious commuting. 25 days of annual leave for work-life balance. Simply Health healthcare cashback scheme and Surgical Choices. Service and MOT discounts at our on-site garage. One paid day per year for volunteering in the community The Role: Reporting to the Credit Risk and Cash Collections Manager and working on a 12-month fixed term contract basis, you will be responsible for the end-to-end debt recovery process from your own portfolio of our business customers as well as acting as the first escalation point of contact for the debt recovery team. You will also be responsible for: Supporting line manager to improve the collections strategy onshore, offshore and with the external DCAs. Supporting and motivating debt team to provide agreed service to our customers, resolving all possible enquiries first time. Investigating and correcting issues including billing, payment, refunds, market and wholesaler interaction. Identifying trends in performance and managing these through the correct channels, creating new initiatives, and sharing ideas with the Process Improvement Lead. Ensuring that key department processes are regularly analysed and reported, enabling any gaps or process failures to be Recommending timely DCA, litigation or disconnection approach for uncollectable debt to minimise the aged/bad debt situation. Ensuring appropriate end to end steps for customers in financial difficulties, administration, liquidation, bankruptcy, or deceased situations. Qualifications, Skills and Experience: You will be a proven leader who can execute operational best practice to achieve service excellence as well as a track record of success in debt recovery and credit control. You will also have experience in dealing with the legal processes associated with debt management. Contact centre experience and knowledge of their systems, processes and procedures is essential as is the ability to design, implement and manage robust customer feedback systems. If you have worked in the water or utility industry, that would be a definite bonus Diversity and Inclusion: We thrive on the knowledge and life experiences of our colleagues, recognizing that our differences bring diverse perspectives and make us a great team. We welcome people who live our values, bring their true selves to work, and have a desire to share their lived experience to serve our communities both now and in the future. Please let us know if you need any support during the application process. ADZN1_UKTJ