Do you have experience providing IT support using remote desktop tools?
Do you have an excellent working knowledge of MS Office 365?
Are you able to problem solve and think on your feet?
Do you have excellent communication and interpersonal skills?
We are looking for an IT Service Desk Specialist to join our IT team here in Leicester supporting all areas of the business. You will be responsible for handling day-to-day enquiries from retail and support colleagues as a first point of contact. You will be expected to advise on the resolution of issues that fall within your remit and escalate other issues within the wider IT team or external support providers.
About You
* In-depth knowledge and understanding of MS Office 365 including Teams, SharePoint, Outlook, and other related products.
* SAP production systems and user maintenance.
* Printers and printing troubleshooting experience.
* Windows 7/10 application support.
* Excellent troubleshooting and customer service skills.
* Excellent written and verbal communication skills.
* Experience providing IT support using remote desktop tools.
* Experience and ability to work independently in a rotational shift pattern.
About Us
We put our customers first and we love what we do. The Watches of Switzerland Group is the largest prestige luxury jewellers and timepieces specialist in the UK with over 140 collective stores. The retail portfolio comprises of brands including Watches of Switzerland, Mappin & Webb, and Goldsmiths. We have mono-brand boutiques in partnership with TAG Heuer, Omega, Breitling, and Tudor, and you will find us at Heathrow airport with representation in Terminals 2, 3, 4, and 5 as well as Gatwick North Terminal.
The business began its exciting global expansion in 2017 with the acquisition of Mayors Jewellers – who have stores across Florida and Georgia and a history dating back to 1910. Following this, we have opened Watches of Switzerland Store, Rolex, Breitling, and Omega boutiques at the Wynn Resort in Las Vegas as well as a Watches of Switzerland Store in Soho, New York, the ground-breaking Hudson Yards Development in Manhattan and Boston.
Rewards
Here at The Watches of Switzerland Group, our benefits include profit-related bonus and staff discount. We have internal training and development programmes to nurture you through your career and make the most of your talent. Opportunities are endless!
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