We are looking to recruit a Client Accounts Coordinator for our Richmond office.
About the role:
* Ensuring all client money received is identified and allocated promptly.
* Ensuring that all fees due to the business are accurately raised and collected.
* Processing daily payments and supporting statements to Landlords, Suppliers and Tenants.
* Handling inbound queries via phone and email from Landlords, Tenants, Suppliers and Branches in a timely and professional manner.
* Maximising the collection of rental and fee payments through communication with debtors.
* Ensuring that tenancy records are accurately administered at key milestones; commencement, renewal, and termination.
* Ensuring that accurate records are maintained for all Client Accounting activity.
To succeed as a Client Accounting Coordinator, you must have:
* Excellent written and verbal communication skills.
* Strong customer service skills.
* Good technical knowledge of MS Office suite and experience using IT systems.
* Good analytical and numerical ability.
* The ability to stay calm under pressure and work to deadlines.
* A flexible approach to working under your own initiative and as part of a team.
* The ability to adapt well to changes in process.
The following are desirable but not required:
* Customer service experience.
* Accounting or bookkeeping experience.
* GCSE Maths and English grade 4 or above.
* Lettings industry knowledge/experience.