IT Support Analyst
Location: Wednesbury
Working Schedule: Monday – Friday 37.5
Salary: up to £34,000
Bunzl Greenham is a UK leading Safety and Workplace supplier, part of Bunzl plc, a global FTSE 100 company. With 22 Service Centres across the country, we are leaders in delivering trusted safety equipment, cleaning and hygiene products and workplace essentials to organisations nationwide.
The Benefits
1. 28 days holiday (including bank holidays), increasing to 33 days after 5 years’ service, with an option of buying up to 5 days extra per year
2. Company sick pay
3. Bunzl Save as you Earn Sharesave Scheme
4. Enhanced Maternity and Paternity pay
5. Comprehensive Learning and Development
6. Bunzl Personal Pension Plan
7. Personal benefits for Theme park discounts, Cycle to work scheme, Cinema discounts etc.
The Role
To provide effective Infrastructure and Application Support to Bunzl Safety & Workwear Solutions, and across the UK looking after 1200 users as part of a team of six reporting into the Support Manager. The role will be primarily on site in our Wednesbury operation supporting our largest safety and workwear.
1. Provide excellent customer service to all colleagues onsite and remotely.
2. Logging of incidents, user queries and diagnosing faults via Corporate Help Desk System.
3. Efficiently escalating support cases to 2nd & 3rd line support where necessary.
4. Track support cases and resolve within SLA.
5. Configure & Maintain Laptops, PCs, Mobiles, Printers, Phone Systems, and security on devices.
6. Provide first and second-line support for internal applications.
Your skills
1. Experience of maintenance and administration of Windows 10, 11 & Active Directory Working knowledge of OS installation with initial setup & configuration
2. Good communication skills, including the ability to convey technical concepts and information to both technical and non-technical people
3. Strong Analytical skills and attention to detail
Bunzl supports the principle of Equality and Diversity in employment wholeheartedly and opposes all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.
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