Northumbria Healthcare NHS Foundation Trust
We have an exciting opportunity for an exceptional individual with relevant skills, knowledge and experience to join the System Support Team at NEP.
The Systems Support Officer is a systems analyst responsible for System Support to the NEP Consortium, management of support requests within the NEP Service Desk, and the mentorship of the Systems Support Assistants.
Main duties of the job
Teamwork is key in this role, and the Systems Support Team works closely together to ensure that all Service Desk calls are fully investigated, managed, and resolved within predefined timescales, in accordance with NEP Service Level Agreements (SLA) while adhering to strict security protocols to ensure the safety and security of data within the system.
The NEP Systems Support Team manages an electronic Service Desk between the hours of 08:00 to 18:00 Monday to Thursday and 08:00 to 17:00 Friday; as such, the Systems Support Team will work rostered shifts within these times. This post allows hybrid-working, where work will be carried out 3 days in the office and 2 days working from home as part of the support team rota.
There may be the occasional requirement to support system testing outside of normal working hours.
Job responsibilities
The Systems Support Officer will provide support and guidance to members of the NEP Consortium in relation to system functionality and best practices across all business processes; P2P, O2C, and A2R solutions. The Systems Support Officer is expected to have a specialized area of process expertise within Payables processes.
The Systems Support Officers will also be required to provide assistance with:
* The design, testing, and implementation of developments and enhancements, including software, web pages, information reports, and the installation and maintenance of a range of hardware and software.
* Providing ongoing systems support to the NEP Consortium, including assisting with designated training and the provision of advice in the development of standardized business processes.
* The analysis of complex data, providing ongoing support and producing reports to NEP Consortium Organizations while providing advice on analytical/statistical queries to non-analytical/statistical professionals.
Person Specification
Qualifications
* The Post holder should possess a professional Foundation Level (level 4) qualification within a Financial or Procurement related study area, or equivalent qualification and/or demonstrable relevant experience.
* Qualification in Project Management, i.e. Prince 2.
Experience & Knowledge
* The Post Holder should have experience of working within a Finance or Purchasing Department or a Customer Service Support Department within a proactive team-based environment.
* A broad range of operational experience and knowledge of one or more computer systems, hardware, or software.
* It would be beneficial but not essential for the post holder to have an appreciation and practical understanding of NHS Business processes.
* Experience of working in a Project Management environment or systems/business development environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Northumbria Healthcare NHS Foundation Trust
Address
NEP, Stokesley
Full-time, Flexible working, Home or remote working
Reference number
319-6727719JN
Job locations
NEP, Stokesley
#J-18808-Ljbffr