Job Description
This is an excellent opportunity for an experienced service coordinator to join our planning team.
The main responsibilities of the role are:
* Schedule all labour in geographic area to achieve required SLA’s for reactive, quoted and PPM jobs.
* Efficient route planning of the area’s engineers using the available software to maximise efficiency and reduce travel time.
* Ability to work under pressure positively and with enthusiasm to achieve the goals of the Area, team and wider Service team.
* Prompt response to customer queries and phone calls.
* Monitoring of the KPIs which include: New Jobs, Return Visits, Overdue booked jobs, Quoted Works & PPM.
* Ensure Internal Service System and Client specific web sites are updated and in line with SLA’s.
* Cover Service Mailbox, logging calls & answering queries, during sickness or holidays.
Essential Criteria
* Previous planning experience in a similar service environment.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and to tight deadlines.
* Good geographic knowledge of the UK.
Benefits of working at Record
If you are successful, you will join a forward-thinking organisation that is always striving to do better, adopting an empowering working environment that allows you the opportunity to grow and develop in your role and beyond.
As a Real Living Wage employer, you can expect to receive the following benefits when you work at Record UK:
* Life assurance scheme.
* Efficiency bonus scheme.
* Enhanced sick pay.
* Annual salary review scheme.
* Hybrid working scheme.
* Access to an online employee benefits portal.
* Access to an extensive online training portal.
* Access to an Employee Assistance Program.
* Bi-weekly fresh fruit delivery to head office.
* Onsite tea & coffee making facilities.
Additional Information
Hours: 40 hours per week.
Holidays: 33 days.
Salary: Negotiable – dependent on experience.
Location: Record UK, Unit D, 9 Watt Place, Hamilton International Park, Blantyre, G72 0AH.
To apply, send your CV and covering letter to recruitment@recorduk.co.uk with subject heading ‘Service Planning Coordinator’.
We look forward to hearing from you!
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