An opportunity has arisen here at CrownStreet Surgery to recruit an enthusiastic person to provide additional support to our medical secretarial team. This will enable the practice to deliver an efficient service to its patients by providing a full and confidential secretarial service to our Clinicians. This includes audio typing to a high-quality, utilizing specific knowledge of medical terminology, hospital procedures, secondary care providers, and outside agencies.
Main duties of the job
1. To be responsible for the delivery of accurate referral letters and other correspondence using the Electronic Referral Service (ERS).
2. To monitor Electronic Referral Service (ERS) daily for any referrals that require further input and to deal with any advice and guidance requests.
3. To type referral letters, reports, and GPs correspondence as required from audio and manuscript.
4. To deal with tasks relating to SystmOne Referrals.
5. To act as a point of contact for GPs, patients, relatives, and other external bodies, acting as necessary ensuring a full audit trail.
6. Arrange urgent referrals and keep records of all patients referred under fast track (2 week wait) rule.
7. Ensure accurate input of information to medical computer system and that all data input is coded correctly.
8. Deal with outside agencies with regards to any other requests such as Safeguarding and Multi-Disciplinary Team Meetings.
9. Support our Admin Lead with Insurance, Solicitor, and IGPR work.
10. Answer telephone at busy times to support reception and admin team.
About us
Crown Street Surgery is located in Swinton, South Yorkshire. We are a friendly and supportive training practice who have around 9450 patients on our list. We have a great team of Clinicians and an established admin and reception team. We are part of Wentworth 1 PCN therefore have support from other healthcare professionals i.e. ACP, Paramedics Clinical Pharmacist, Social Prescribing Link Worker, Advanced Clinical Practitioners etc. This enables our surgery to offer numerous appointments and services to our patients and work collaboratively with our neighbouring practices.
Job responsibilities
JOB TITLE - MEDICAL SECRETARY
REPORTS TO - PRACTICE MANAGEMENT TEAM / ADMIN LEAD
HOURS - PART TIME 30 HOURS
Job summary
Must be able to provide an efficient audio, copy typing, and word processing service for GPs and health professionals as required, using Lexacom. This includes the typing of letters, reports, patient referrals in an accurate and quality manner. Managing eRS system, managing appointments, bookings, and admissions as required including e-referrals.
Person Specifications for the job
Essential: audio typing experience, good knowledge of Microsoft software and experience of working in a GP practice.
Desirable: SystmOne experience and medical terminology.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety, and security as defined in the practice Health & Safety policy.
Equality and Diversity
The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues.
Quality
The post-holder will strive to maintain quality within the practice.
Communication
The post-holder should recognize the importance of effective communication within the team.
Contribution to the implementation of services
The post-holder will apply practice policies, standards, and guidance.
Person Specification
Experience
* Experience in working in Primary or Secondary Care.
* Have knowledge of medical terminology.
Qualifications
* Experience of Electronic Referral System (ERS).
* Experience of Primary Care.
* Experience of dealing with patients/public.
* Typing to RSA II or equivalent experience.
* Ability to work as part of a team but use own initiative.
* Able to work in a changing environment.
* Good organisational skills.
* Able to work under pressure.
* Pleasant and articulate.
* Always maintain confidentiality.
* Patient and understanding.
* Ability to follow instructions and procedures.
* Work accurately, methodically and able to prioritise your work.
* Be confident in using the phone.
* Experience of SystmOne clinical system.
* Experience of dealing with people who may be angry or upset.
* Ability to communicate effectively.
* Flexible.
* Ability to recommend and contribute to new ideas for overall efficiencies of service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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