At TLG, we’ve had huge uptake in student numbers coupled with our new partnership with Bishop Grosseteste University (BGU) and this demand has led us to opening a new campus in Birmingham and Nottingham, which is in addition to our two campuses in London. Therefore, we’re looking for a Student and Academic Support Officer to join us in a permanent capacity in Nottingham!
The Student and Academic Support Officer will be engaged in performing a clearly defined range of front-facing customer service and administrative tasks. The role holder will have excellent customer service to enhance the experience for all students as well as internal and external stakeholders.
Key Responsibilities:
1. This is the first and last point of contact for all students studying at TLG and be responsible for the provision of day-to-day enquiry handling and offer advice and support at the front desk.
2. The role holder will work collaboratively with other student support officers as a team to provide basic advice and referral to students.
3. The Student and Academic Support Officer ultimately acts as a referral point, to provide students with support, guidance, information, and impartial, confidential advice. This role is a part of TLG HE administration, which reports into the Student Services Manager.
To note, this role will involve working on the weekends.
Why join us:
TLG is part of Global University Systems (GUS) which is an international network of higher-education institutions brought together by a shared passion for accessible, industry-relevant qualifications. Our institutional culture was built upon our history and values. Our shared values – student, focus, communication, collaboration, respect, competence, entrepreneurship, and integrity – are more than aspiration. We display and expect these beliefs and behaviours from our colleagues equally.
What we offer our colleagues:
* My Rewards Hub – handpicked discounts and deals from a wide and ever-growing list of providers.
* Employee Assistance Program (EAP) – a dedicated 24/7 access platform
* A great suite of In-House, CPD and other Training & Development opportunities on offer
* A great Refer-A-Friend (RAF) scheme in operation.
* Socials via ‘GOSH’: We love to celebrate events, our successes, recognise our colleagues for their contribution.
* Eyecare vouchers
* Various other benefits on offer from being part of Global University Systems (GUS) education network.
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