Purpose of Position
Area Based: SE26 area
The Maintenance & Facilities Manager is a hands-on, client-facing role that will contribute towards and advance the overall purpose, values, and success of the organisation, demonstrating autonomy and collaboration skills to inspire confidence in all stakeholders. The jobholder will meet the needs and expectations of our residents and landlords by ensuring that the premises are maintained to a high standard of repair, presentation, and readiness through:
1. Arranging, planning, and delegating reactive and proactive maintenance and improvement works across all premises as required.
2. Regular maintenance auditing of all premises.
3. Keeping sufficient records to report on downtime, audits, and unplanned maintenance.
4. Anticipating and solving problems in a timely manner.
5. Identifying and raising business cases for areas of improvement.
6. Leading by example to nurture relationships with both internal and external stakeholders.
7. Implementing a culture of excellent service by setting principles of best practice, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs).
8. Agreeing supplier contracts and managing vendor relationships.
9. Maintaining oversight of all matters related to Maintenance & Facilities.
10. Day-to-day people management of the Maintenance & Facilities and Domestic teams, including basic HR and employee relations duties such as managing performance, hearing grievances, and championing team development.
Being on call on rotation to respond to emergencies.
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