Our Client is seeking a skilled Service Advisor, the role is permanent, full time – no hybrid working available:
Job Title: Service Advisor
Location: Farnborough, Kent
Hours: 42.5 hours per week
Benefits include:
* 24 days annual leave per year + duvet day
* Carry over up to 5 days annual leave per year
* 1 x Life Assurance
* Company Pensions contribution of up to 5%
* Private Medical Insurance
* OT paid at time and a third when required
* Bonus, incentives and commission schemes
* Monthly Recognition Awards
As a Service Advisor, you will be part of a professional team providing outstanding customer service to both internal and external customers.
Service Advisor duties will include:
* Control service and repair bookings.
* Support and maintain customer’s service schedules, MOT and O Licence requirements.
* Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures.
* Ensure Service / Inspection Documentation is correctly completed and customer defect procedures are adhered to.
* Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing.
* Ensure Health & Safety and safe work practices are met at all times within this position's working environment.
* Check and issue sublet order numbers to specialist / external agents and arrange / plan such works as required.
* Respond to telephone and walk-in enquiries by greeting customers with the appropriate salutation.
* Validate & update DMS marketing records for existing customers or create records for new customers.
* Raise job cards for each vehicle, ensuring that all required supporting documentation/checks have been completed and recorded.
* Promote other services and products to customers as appropriate.
* Liaise effectively with all the service advisors, parts staff, and workshop controller.
Skills required:
* Excellent customer service and organisational skills.
* Ideally, a Technical Awareness is required to provide basic advice and estimates to customers.
* An ability to work as a team player within a busy department.
* An ability to work unsupervised and adhere to strict deadlines.
* Flexible approach to working hours.
* Ability to work calmly in a pressured environment.
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