We are looking for an experienced and versatile IT professional to join Wushu Studios as an IT Manager. This role requires a balanced approach, blending team leadership and hands-on technical expertise to maintain and improve the studio’s IT infrastructure. You will shape an effective and efficient IT department that prioritises reliability, security, and user satisfaction, while also fostering a supportive and collaborative environment for your team.
RESPONSIBILITIES
* Provide mentorship and guidance to the IT team, fostering growth and promoting a collaborative work environment.
* Plan work assignments and manage the team’s day-to-day operations, ensuring a people-first approach.
* Regularly communicate with studio leadership and stakeholders, providing clear updates on IT operations, projects, and improvements.
* Oversee the onboarding, offboarding, and general IT user experience to ensure smooth interactions with IT systems.
* Identify training and development opportunities for the IT team to maintain a high standard of service.
* Manage and maintain the studio’s IT infrastructure, ensuring high availability, redundancy, and performance.
* Plan and implement improvements to IT systems and processes to meet the evolving needs of the studio.
* Ensure compliance with cybersecurity policies, licensing, and risk management protocols.
* Administer and troubleshoot systems, including Windows endpoints, Active Directory, Azure, and Linux virtual machines.
* Oversee network reliability and security, utilising features like VLANs, QoS, and Radius.
* Deploy and maintain development tools and services, such as Perforce and TeamCity.
* Manage supplier and service provider relationships to ensure cost-effectiveness and quality.
Requirements
* Proven experience in an IT Management role with a blend of team leadership and hands-on responsibilities.
* Certifications in relevant areas (e.g., ITIL, CCNP, or equivalent) are desirable.
* Strong understanding of IT infrastructure, including endpoint management, networking, and cloud services.
* Experience with hybrid Azure Active Directory and M365 environments.
* Practical knowledge of cybersecurity practices, including endpoint management, firewalls, and emerging threats.
* Familiarity with supporting development tools and environments, particularly in the AAA videogame or related media content industries.
* Effective communicator with strong process documentation skills.
* Ability to work autonomously and adapt to the changing needs of the business.
Benefits
* 25 days holiday + bank holidays
* Christmas shutdown
* Flexible working hours
* x 4 Half-day Fridays (during the summer months)
* A day off on your birthday
* Ongoing training and development
* Employee Assistance Programme (EAP)
* Comprehensive Medical Insurance
* Weekly Yoga Class
* Anti-Crunch ethos
* Referral Bonus Scheme
* Social Events